Veterinary Client Service Representative

1 month ago

Albany Creek, Queensland, Australia VetPartners Full time
About Us

Brisbane Veterinary Specialist Centre is dedicated to providing exceptional veterinary care and support to our clients and their pets.

Job Summary

We are seeking a friendly and empathetic Client Service Officer to join our dynamic team. The ideal candidate will possess exceptional communication skills, be able to handle multiple tasks simultaneously, and remain calm and focused during high-pressure situations.

Key Responsibilities
  • Provide exceptional service by welcoming clients, answering queries, and managing appointments.
  • Handle incoming phone calls, screen and direct calls, and take messages according to agreed protocols.
  • Maintain effective communication with veterinary staff and clients.
  • Perform invoicing, payment follow-ups, and insurance documentation.
  • Manage client records and ensure accurate data entry into ezyVet software.
  • Work closely with the Client Services Team to improve front-of-house operations and assist in training new team members.
  • Uphold ethical standards and confidentiality in all interactions.
  • Be familiar with veterinary/medical terminology and procedures.
  • Ensure a clean and safe environment in reception waiting areas.
Requirements
  • Minimum of 1-year experience in a reception or client service role.
  • Strong verbal and interpersonal communication skills, practical problem-solving abilities, and a compassionate attitude towards animals and their owners.
  • Competence in MS Office and familiarity with veterinary practice management software (ezyVet preferred).
  • Experience in a Veterinary or human healthcare setting is highly desirable.
What We Offer
  • A supportive and collaborative work environment.
  • Continuing education and opportunities for professional development.
  • Competitive salary and employee benefits package.
  • First-class employee assistance program.
  • A chance to make a meaningful difference in the lives of pets and their owners.

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