
Lead and Develop High-Performing Appointment Setting Teams
1 week ago
Job Title: Appointment Setting Team Manager
About the Role:
We are seeking an experienced leader to manage our high-performing outbound appointment setting team. As a key member of our sales team, you will be responsible for leading and managing a 30-person team across local and offshore offices.
Key Responsibilities:
- Manage a team of 30 outbound Consultants (local and offshore)
- Raise daily performance, coach live calls, and ensure quality appointments for the sales team
- Conduct fortnightly 1:1s with team members for development
- Drive KPI accountability and maintain consistent team activity
- Recruit, onboard, and develop new team members
- Collaborate with Sales Leadership to improve conversion and performance
- Maintain a visible presence and ownership across the sales floor
Requirements:
- Proven experience managing outbound sales or contact centre teams of 20+
- Strong background in appointment setting, telesales, or telemarketing
- Skilled in coaching, KPI tracking, and live performance management
- High-energy, structured leader who leads from the front
- Committed to team development and achieving business goals
- Able to address underperformance while scaling excellence
Work Environment:
- Full-time, Monday to Friday in our Sydney CBD office (on-site only)
- Fast-paced, supportive team with a culture of coaching and accountability
- Close collaboration with senior sales leaders
What We're Looking For:
- Structured, energetic, and goal-driven individual
- Leader who can hold people accountable and clarify expectations
- Coach who builds people daily, not from the sidelines
- Comfortable giving real-time feedback and setting high standards
- Believes in creating lasting impact for both clients and team members
About Us:
- We help Australians build wealth through property investment
- We are one of Australia's leading property investment groups
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