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Merchandise Operations Manager
2 months ago
We're seeking a skilled Merchandise Team Leader to oversee the planning and execution of merchandise retail operations for events across the Melbourne & Olympic Parks precinct.
Key Responsibilities- Build relationships with internal and external stakeholders to plan and deliver merchandise retail operations.
- Provide exceptional customer experiences while managing competing demands from stakeholders and ensuring legislative and safety requirements are met.
- Plan and schedule resources, event budgets, and lead financial management to deliver a positive commercial return for clients and the business.
- Lead and develop a high-performing team through collaborative and supportive leadership, fostering a culture of high-performance and fun.
- You have a customer-centric approach and a focus on delivering exceptional experiences.
- You excel in fast-paced environments with multiple priorities and deadlines.
- You build trust and effective working relationships with diverse stakeholders.
- You have experience in merchandise/retail operations, preferably in the concert/event environment.
- You possess functional event planning and delivery experience in an arena/stadium, major event, or mixed entertainment environment.
- You have strong analytical skills, with a focus on benchmarking and continuous improvement.
- You have strong sales skills and industry best practices in retail/merchandise.
- You have demonstrated experience leading teams in a fast-paced workplace.
Melbourne & Olympic Parks is a world-class venue precinct showcasing Melbourne to the world. We deliver hundreds of events each year and are passionate about creating exceptional customer experiences. We're committed to diversity and inclusion, and we're an equal opportunity employer.