Merchandise Operations Manager

2 weeks ago


Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time

About the Role

We are seeking a highly skilled Merchandise Team Leader to join our team at Melbourne & Olympic Parks. As a key member of our operations team, you will be responsible for planning and delivering merchandise retail operations for events across our precinct.

Key Responsibilities

  • Build relationships and engage with internal and external stakeholders to plan and deliver merchandise retail operations.
  • Provide a high-quality customer experience for clients and guests while managing competing demands from stakeholders.
  • Plan for and schedule resources, event budgets, and deliver a positive commercial return for clients and the business.
  • Lead and motivate a team of casual merchandise staff to deliver exceptional results.

About You

  • You have a strong background in merchandise or retail operations, ideally within the concert or event environment.
  • You have experience in event planning and delivery, with a focus on creating exceptional customer experiences.
  • You have strong analytical skills, with a focus on benchmarking and continuous improvement.
  • You have excellent communication and interpersonal skills, with the ability to build high-trust relationships with a variety of stakeholders.

What We Offer

Melbourne & Olympic Parks is a world-class venue precinct that showcases Melbourne to the world. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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