Senior Business Operations Specialist

1 week ago


Wollongong, New South Wales, Australia beBeeWorkforce Full time $90,000 - $120,000

Workforce Solutions

Key Responsibilities
  1. Ensure accurate system configurations by interpreting EAs, Awards, and LOAs.
  2. Verify workforce management system configurations for correct payments and entitlements.
  3. Develop data-driven insights on labour costs through reporting requirements and dashboards.
  4. Support Industrial Relations with data analysis during EA negotiations.
  5. Document business requirements for system enhancements to improve employee experience.
  6. Create use case scenarios and user guides for workforce systems.
  7. Identify opportunities for process improvements and support site implementations.

Essential Skills & Experience

Must-Haves
  • Business process mapping and research expertise.
  • Proven experience in system implementations, BRDs, and FRSs.
  • Testing, UAT, and user training skills.
  • API understanding and experience.
  • Knowledge of modern awards and industrial instruments in relevant industries.
  • Workforce management experience in relevant sectors.
  • System administration knowledge of Workforce Management Systems.
  • Proficiency with Microster, SQL, Sisense, and ERP systems.

Desirable Experience

Nice-to-Haves
  • Experience with TMS, Oracle, Connect, iChris, Jemini, and Deputy.

Key Competencies/Skills

What Makes You Stand Out
  • Strong analytical, communication, and stakeholder engagement skills.
  • Attention to detail, accuracy, and organizational skills.
  • Self-motivation and proficiency in MS Office.


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