Night Operations Manager

3 days ago

Perth, Western Australia beBeeOperations Full time $75,000 - $95,000

Job Overview

We are seeking an experienced Night Operations Manager to join our team. As the property Manager on Duty, you will be responsible for directing all property operations during the overnight shift, ensuring the highest levels of hospitality and service are provided.

Your key responsibilities will include:

  • Monitoring and ensuring compliance with all operational guidelines
  • Directing, monitoring, and assisting all overnight staff
  • Ensuring guest satisfaction scores and employee opinion survey goals are achieved
  • Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
  • Assisting in the response and resolution of all guest issues received directly from guests or from Guest Relations

You will work closely with the leadership team to identify and implement action plans to prevent the reoccurrence of guest issues and promote teamwork and employee morale.

To be successful in this role, you will need:

  • A high school diploma or equivalent; 5 years experience in a related professional area
  • Or a 2-year degree from an accredited institution in Hospitality Management, Business Administration, or related field; 3 years experience in a related professional area

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

This is a challenging yet rewarding opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

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