Programs Team Lead

3 weeks ago

North Geelong, Victoria, Australia City of Greater Geelong Full time
About the Role

We are seeking a motivated and experienced Programs Team Lead to oversee the daily operations of our leisure programs. In this position, you will provide leadership to a diverse team of instructors and coaches, ensuring a clean, safe, and customer-friendly environment.

Working closely with the Programs Coordinator, you will contribute to the delivery of high-quality, safe, and customer-focused programs. You will also play a key role in the administrative management of stadium bookings, invoicing, and staff scheduling.

Key Responsibilities
  • Lead and manage a team of program instructors and coaches to deliver excellent customer service.
  • Assist in developing and managing staff rosters to ensure all programming needs are covered.
  • Provide administrative support to the Programs Coordinator for programming and operational tasks.
  • Foster a positive program culture and ensure program rules are promoted and enforced among patrons.
  • Assist in training, developing, and providing feedback to program staff as delegated by the Programs Coordinator.
  • Work with the Programs Coordinator to ensure programs align with customer needs and expectations.
  • Assist in class allocations for children and coaches on a term basis, as needed.
  • Support marketing and promotion efforts for dry programs.
  • Liaise with stadium user groups and assist with stadium bookings and monthly invoicing.
  • Perform direct service delivery, which may require early mornings, evenings, or weekend work.
  • Ensure compliance with all Council policies and procedures relevant to this position.
About You

Qualifications:

  • Certificate III in Fitness (minimum) and experience in the fitness industry.
  • Pool Lifeguard
  • Working with Children Check.
  • Level 2 First Aid Certificate.
  • CPR Qualification.

Essential:

  • Strong knowledge of gymnastics and program levels.
  • Experience with soccer programs.
  • Several years of experience in a customer service environment, preferably in a supervisory role.
  • Demonstrated leadership capabilities.
  • Excellent written and verbal communication skills, with the ability to build relationships with staff and patrons.
  • A strong commitment to delivering outstanding customer service.
  • Proficiency in using Microsoft Office and other relevant technologies.
  • Flexibility to work morning, evening, and weekend shifts as required by program demands.
  • A high level of integrity, responsibility, respect for others, and innovation.

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