Product Lifecycle Expert

6 days ago

Ryde, Australia beBeeProduct Full time $90,000 - $120,000
Product Support Manager

We are seeking a skilled Product Support Manager to oversee the entire product support lifecycle. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.

Key Responsibilities:

  • Provide technical assistance to front-line support staff, ensuring timely issue resolution
  • Escalate complex issues to manufacturers when local solutions are ineffective
  • Develop and maintain a comprehensive knowledge base to enable end-users to self-service
  • Share technical expertise with direct and indirect teams across ANZ
  • Monitor product performance and technician effectiveness to identify areas for improvement
  • Implement and oversee improvement programs to enhance product support and service quality
  • Collaborate with stakeholders to foster communication and drive technical product evaluations
  • Support product launch activities to ensure a smooth market introduction and ongoing support

Requirements:

  • Strong technical background with experience in product support or a related field
  • Excellent problem-solving skills and the ability to manage escalations effectively
  • Strong communication and collaboration skills to work with internal teams and external partners
  • Experience in knowledge management and self-service enablement
  • Proven ability to analyse product and service performance and implement improvements

This role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We value diversity and inclusion, ethical practices, and corporate responsibility.

  • Improve Customer Experience through Effective Product Support

    4 days ago

    Ryde, Australia beBeeCustomer Full time $100,000 - $140,000

    Product Support ExpertEnsure seamless product support and drive customer satisfaction by overseeing the entire product lifecycle, from inception to end-of-life.As a Product Support Manager, you will be responsible for providing technical assistance to front-line staff, escalating complex issues, and developing a comprehensive knowledge base to enable...

  • Senior Technical Product Specialist

    3 days ago

    Ryde, Australia beBeeSupport Full time $90,000 - $120,000

    Product Support RoleThis is a key position within our organization that requires an individual to oversee the entire product lifecycle.Ensure timely issue resolution for front-line support staffElevate complex issues to manufacturers when local solutions are ineffectiveDevelop and maintain a comprehensive knowledge base for end-usersShare technical expertise...

  • Senior Product Operations Expert

    24 hours ago

    Ryde, Australia beBeeManager Full time $90,000 - $120,000

    Job Overview:Product Support ManagerThis critical role plays a pivotal part in ensuring seamless product operations.Deliver technical assistance to front-line support staff for timely issue resolutionEscalate complex issues to manufacturers when local solutions are ineffectiveDevelop and maintain an extensive knowledge base for self-service enablementShare...

  • Product Support Manager

    4 days ago

    Ryde, Australia Konica Minolta Australia Full time

    1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this...

  • Product Lead Pgh/monier

    4 days ago

    North Ryde, Australia CSR Full time

    **At CSR, we're building a better future together.** We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high...

  • Product Marketing Manager

    3 days ago

    North Ryde, Australia CSR Full time

    Product Marketing Manager - Cemintel About Us CSR is the Company behind some of Australia's most trusted and recognised building product brands such as Gyprock, PGH Bricks, Bradford, Hebel, and the fast-growing Cemintel, which is the brand this role is for. Cemintel stands for ‘Cement Intelligence' and is the CSR brand that is responsible for some of the...

  • Digital Product Manager

    1 day ago

    North Ryde, Australia Johnson & Johnson Full time

    **Job Function**: Strategy & Corporate Development **Job Sub**Function**: Digital Strategy & Deployment **Job Category**: Professional **All Job Posting Locations**: North Ryde, New South Wales, Australia **About Innovative Medicine** Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based...

  • Product Coordinator- Roofing

    2 weeks ago

    North Ryde, Australia CSR Full time

    Marketing Coordinator CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand. **About the opportunity**: You will support on product...

  • Product Manager

    2 weeks ago

    North Ryde, Australia Pronto Software Full time

    Level 4, Building 1, Riverview Business Park 3 Richardson Place, North Ryde NSW 2113 Home » Product Manager - Supply Chain Management (NSW) About the position Product Manager - Supply Chain Management Fantastic Product Management opportunity Leverage your experience with Supply Chain Excellent team environment North Ryde (NSW) **About our Product...

  • International Product Analyst

    4 days ago

    North Ryde, Australia Solventum Full time

    Job Description: 3M Health Care is now Solventum - At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients'...