Network Optimization Manager

4 weeks ago

Hoxton Park, New South Wales, Australia Transit Systems NSW Full time

About the Role

Transit Systems NSW is seeking a highly skilled Network Optimization Manager to join our team. As a key member of our organization, you will be responsible for ensuring the efficient operation of our services.

Key Responsibilities

  • Collect and analyze data on patronage, service performance, and other relevant metrics to inform strategic decision-making.
  • Lead the preparation and coordination of route changes, network scheduling projects, and manage regular reporting requirements to ensure timely and accurate updates.
  • Organize and conduct union, committee, and driver meetings to foster relations and gather feedback.
  • Investigate and address customer and staff feedback on route performance to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including TfNSW, local governments, and other relevant groups, to address public transport services and traffic management issues.
  • Conduct and oversee comprehensive service reviews using the Hastus System to enhance customer experience and operational efficiency, ensuring that KPI targets are met.
  • Oversee all scheduling projects using the Hastus System to optimize service delivery.

About You

  • Proven ability to liaise with internal and external stakeholders at all levels.
  • Advanced skills in managing complex network, scheduling, and efficiency projects.
  • Excellent time management skills and the ability to prioritize tasks effectively.
  • Ensure personal safety and health while preventing any adverse effects on the safety and health of others at the workplace.
  • Adhere to safety policies, procedures, and rules; use personal protective equipment as required; and maintain and care for issued protective equipment.
  • Promptly report injuries and accidents, correct hazards where possible, and collaborate with management on safety and health matters.
  • Engage actively in safety and health programs and activities to promote a safe working environment.

Requirements

  • Communication Skills: Ability to effectively communicate with all levels of company staff, external bodies, and the general public.
  • Organizational Skills: Strong organizational skills with meticulous attention to detail.
  • Report Writing: Proficient in preparing detailed reports and creating PowerPoint presentations.
  • Data Management: Skilled in using the Hastus System for reviewing and managing large datasets, including timetabling, scheduling, and rostering.
  • Technical Proficiency: Skilled in using Scheduling software, Microsoft Word, Excel, PowerPoint, and Access.

About Us

In partnership with Government, Transit Systems NSW innovates, designs, and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient, and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city's sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia's largest integrated land and marine, tourism, and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia's most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries, and 24 light rail vehicles, carrying over 207 million customers where they need to go.

We are committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

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