Network Optimization Manager

1 month ago

Hoxton Park, New South Wales, Australia Transit Systems NSW Full time
About the Role

As the Network Optimization Manager at Transit Systems NSW, you will play a key role in shaping the future of urban mobility. You will be accountable to the Managing Director NSW, ensuring the efficient operation of our services.

Key Responsibilities:

  • Strategic Oversight: Collect and analyze data on patronage, service performance, and other relevant metrics to inform strategic decision-making.
  • Program Coordination: Lead the preparation and coordination of route changes, network scheduling projects, and manage regular reporting requirements to ensure timely and accurate updates.
  • Stakeholder Engagement: Organize and conduct union, committee, and driver meetings to foster relations and gather feedback.
  • Customer and Staff Feedback: Investigate and address customer and staff feedback on route performance to identify areas for improvement.
  • Relationship Management: Develop and maintain relationships with key stakeholders, including TfNSW, local governments, and other relevant groups, to address public transport services and traffic management issues.
  • Service Reviews: Conduct and oversee comprehensive service reviews using the Hastus System to enhance customer experience and operational efficiency, ensuring that KPI targets are met.
  • Scheduling Oversight: Oversee all scheduling projects using the Hastus System to optimize service delivery.
  • Additional Duties: Perform other duties as required to support the company's objectives and enhance service operations.

About You

  • Proven ability to liaise with internal and external stakeholders at all levels.
  • Advanced skills in managing complex network, scheduling, and efficiency projects.
  • Excellent time management skills and the ability to prioritize tasks effectively.
  • Ensure personal safety and health while preventing any adverse effects on the safety and health of others at the workplace.
  • Adhere to safety policies, procedures, and rules; use personal protective equipment as required; and maintain and care for issued protective equipment.
  • Promptly report injuries and accidents, correct hazards where possible, and collaborate with management on safety and health matters.
  • Engage actively in safety and health programs and activities to promote a safe working environment.

Job Specifications:

  • Communication Skills: Ability to effectively communicate with all levels of company staff, external bodies, and the general public.
  • Organizational Skills: Strong organizational skills with meticulous attention to detail.
  • Report Writing: Proficient in preparing detailed reports and creating PowerPoint presentations.
  • Data Management: Skilled in using the Hastus System for reviewing and managing large datasets, including timetabling, scheduling, and rostering.
  • Technical Proficiency: Skilled in using Scheduling software, Microsoft Word, Excel, PowerPoint, and Access.

At Transit Systems NSW, we are committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background, and we strongly encourage applications from Aboriginal and Torres Strait Islander people.

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