
Digital Transaction Expert
1 week ago
Job Overview
We are seeking an IT professional to join our Digital Banking team. As a key member of the team, you will be responsible for ensuring the smooth operation of card payments and transaction processing systems.
Key Responsibilities
- Provide technical support for card payments systems, including transaction switch and scheme integrations
- Analyse and troubleshoot transaction issues, identifying fixes or vendor escalations
- Collaborate with vendors, business SMEs, and internal teams to ensure fraud detection, token assurance, and related processes meet regulatory expectations
- Enhance card processing systems to align with strategic digital initiatives
- Support transition to tokenisation and smarter fraud monitoring
- Support releases, vendor fixes, and bug investigations
- Provide operational support for critical incidents and outages (including on-call)
Requirements
- Knowledge and/or understanding of the Payments Industry, including scheme rules
- Strong working knowledge of card payments and understanding of scheme compliance updates
- Background in financial services, ideally in a digital or retail banking environment
- Strong analytical mindset with experience working with third-party vendors and external stakeholders
- Understanding of Agile practices and incident/change management processes
- Resilience and adaptability with the ability to manage change and resolve problems
- Well-developed communications and stakeholder engagement capabilities
- Strong time management and organisational skills, including the ability to effectively allocate work to a team
- Ability to translate a technical issue into a business context
About Us
We are one of Australia's largest customer-owned banks, operating under trusted brands. With over 200 years of combined experience, we've helped Australians achieve home ownership while strengthening communities.
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