Hospitality Operations Supervisor

13 hours ago

Tweed Heads, New South Wales, Australia beBeeLeadership Full time $34,792 - $37,577

Looking for a supervisor position in hospitality? We have an exciting opportunity available.

The role will involve supervising and supporting staff members across various departments, including bar, gaming, restaurant, and events. You will be responsible for providing exceptional customer service to club members and guests, ensuring their needs are met and exceeded.

Responsibilities:

  • Supervise and support staff members across various departments
  • Provide exceptional customer service to club members and guests
  • Oversee daily operations, ensuring smooth functioning of the club and adherence to policies and procedures
  • Provide guidance and support to new staff members
  • Handle and resolve customer complaints or concerns in a professional and timely manner
  • Ensure compliance with relevant legislation, including responsible service of alcohol and gaming regulations

Requirements:

  • Minimum 2 years of experience in a supervisor role at a previous employer, preferably in the hospitality industry
  • Demonstrated leadership skills, with the ability to motivate and guide a diverse team
  • Strong customer service orientation, with excellent communication and interpersonal skills
  • Sound knowledge of relevant legislation and regulations, including RSA and RCG certifications
  • Exceptional organizational and multitasking abilities, with attention to detail
  • Ability to work effectively under pressure and in a fast-paced environment
  • Flexibility to work on a rotating roster, including evenings, weekends, and public holidays
  • A positive attitude, strong work ethic, and a passion for delivering exceptional service

Benefits:

  • Above award payment
  • Opportunity to work in a dynamic and vibrant team environment
  • Staff discounts on food, beverages, and club facilities

This is a casual position that requires a motivated individual who is able to work independently and as part of a team. The successful candidate will have a strong passion for delivering exceptional customer service and will be able to demonstrate leadership skills and the ability to motivate and guide a diverse team.

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