Professional Banking Advisor Role

5 days ago

Ballina, Australia beBeeCommunity Full time $67,213 - $84,416
Customer Service Representative (Ballina Branch)

About the Opportunity

As a Customer Service Representative, you will play a key role in providing exceptional service to our valued customers. You will be the first point of contact for customers when they walk into our branches, delivering impactful customer experiences that lead to enduring relationships.

Key Responsibilities

  • Provide superior service that meets the needs of our customers by delivering retail banking and lending products through various channels, including phone and email.
  • Support our local community by being the face of our branch, ensuring that every customer interaction is positive and memorable.
  • Develop and maintain strong relationships with customers, understanding their financial goals and aspirations.
  • Work collaboratively with the team to achieve sales targets and grow our customer base.

Requirements

While prior experience in banking is not essential, we are looking for individuals who possess excellent communication and interpersonal skills, a positive attitude, and a commitment to genuine and meaningful conversations.

What We Can Offer

  • An attractive salary and 12% superannuation.
  • Additional 5 days leave (pro-rata for part-time).
  • Access to paid volunteer leave (pro-rata for part-time).
  • Concessions on retail banking and loans products.
  • Extensive development and recognition program.
  • Flexible work options.
  • Wellbeing framework including Employee Assistance Program (EAP).

Our Values

At our organization, we prioritize our people and strive to create a culture that enables staff to reach their full potential. Our values are:
  • People Matter Most
  • Be Brave
  • Default to Positivity
  • Make Each Other Proud
  • Keep it Simple

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