Business Operations Specialist

19 hours ago


Brisbane, Queensland, Australia Product and Technology Full time

Product and Technology Overview

Flight Centre Travel Group is a global travel retailer that operates in 20+ countries, offering opportunities for people to grow and evolve. Our vision is to open up the world for those who want to see.

About the Role

We are seeking an experienced Business System Analyst to join our Product and Technology team. This role will be responsible for analysing and identifying business needs and improvements, driving efficiencies across internal processes and improving technology platforms and products.

Key Responsibilities

  • Gather and document business requirements and translate them into functional specifications
  • Participate in and contribute to the Business Analyst Community of Practice
  • Develop use cases and process flows to support the development of software solutions
  • Conduct stakeholder interviews to understand business needs and pain points
  • Collaborate with stakeholders to ensure that project objectives are aligned with business goals
  • Facilitate communication between business and technical teams
  • Participate in user acceptance testing and ensure that solutions meet business requirements
  • Develop and maintain system documentation and training materials

Requirements

  • 3-5 years professional experience in a business analyst role, ideally in a Generalist or System role
  • The ability to bridge the gap between our technical development solutions and the front-end problems
  • Experience with a Customer Data Platform, or experience within a SAAS environment
  • Experience within travel or retail industry or other internet-scale environments
  • Background knowledge in discipline areas such as, requirements gathering process, design and architecture
  • Analytical skills and problem-solving skills.
  • Knowledge in business process re-engineering and improvement
  • Strong facilitation skills
  • Good quality documentation skills, both technical and non-technical
  • Attention to detail and effective organisation and time management skills
  • Strong business acumen and critical thinking skills

What You'll Enjoy

  • Tick destinations off your bucket list with our discounts on travel and accommodation
  • Employee Share Scheme through Equate Plus
  • Access to in-house financial and health services, and internal 24/7 gym
  • Receive ongoing training and professional development through the Flight Centre Landing
  • Prefence for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions
  • Global career opportunities in a network of brands and businesses at your fingertips
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
  • Various social events to promote networking, the celebration of wins, and sometimes just for fun (Global Gathering 2024 - Portugal)

Salary

$85,000 - $110,000 per annum, depending on experience



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