Exceptional Student Experience Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000
Student Services Team Lead Opportunity
Acknowledge Education is a leading training provider with campuses across Australia, offering various courses in the health, community services, social work, business, construction, and hospitality sectors. In our 139-year history, we have remained true to our mission of staying a challenging, relevant, and creative leader in education.
True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, educating over 6,000 students annually.
The Student Services Team Lead is responsible for day-to-day delivery of student services, ensuring an excellent student experience from enrolment and orientation through graduation. This front-facing role supports academic success and student satisfaction by coordinating support processes, maintaining accurate records, and collaborating closely with teams to uphold compliance and service excellence.
Key Responsibilities:
  • Lead, mentor, and support a team of SSOs to deliver exceptional student services.
  • Coordinate onboarding, training, and ongoing development for student services staff.
  • Enhance student experiences through smooth orientation, enrolment, and graduation processes.
  • Oversee daily operations, ensuring compliance with academic and administrative standards.
  • Maintain accurate student records and use feedback to drive continuous improvement.

Required Skills and Qualifications:
  • Previous experience in people leadership and management.
  • Previous experience in administration or student services, ideally within the education sector.
  • Proficiency in student information systems (e.g. CRM) and Microsoft Office.
  • Strong organisational skills and ability to manage competing priorities under tight deadlines.
  • Excellent interpersonal and verbal/written communication skills.
  • A customer-first mindset, committed to delivering high-quality service and support.
  • Attention to detail and understanding of compliance, records management, and data integrity.
  • Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.
  • Familiarity with JIRA ticketing systems and academic administrative processes.
  • Experience in orientation program delivery and graduation logistics.
  • An understanding of the Australian education system and regulatory standards (e.g. TEQSA, ASQA).

Benefits:
  • Opportunities to grow within the organization.
  • $1,500 professional development allowance.
  • Incredibly committed and supportive team of student-centric professionals.
  • Be part of a fast-growing organisation working in an agile environment.

Others:We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and are committed to an inclusive work environment.

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