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Customer Support Coordinator
3 weeks ago
Unlock your potential as a Service Administrator in a dynamic customer service environment.
Key Responsibilities:- Coordinate all aspects of service administration, including opening work orders
- Manage service invoicing, job closures, and purchasing processes including purchase orders and accounts payable
- Accurately process labor entries and support WIP/PIP management aligned with KPIs
- Collaborate with internal departments and colleagues to ensure smooth service delivery
- Balance multiple tasks and deadlines while supporting performance targets
- Demonstrate significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
- Exhibit strong verbal and written communication skills for engaging with customers and stakeholders effectively
- Display exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
- Possess advanced computer skills in Microsoft Suite; training provided on other programs
To succeed in this role, you should possess excellent time management, problem-solving, and teamwork skills. You will also need to maintain confidentiality and handle sensitive information discreetly.
