Contact Centre Engineering Director

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $120,000 - $180,000
Job Title: Head of Contact Centre Engineering

This is a challenging opportunity to lead and manage the contact centre engineering team, ensuring seamless customer support and experience.

  • Key Responsibilities:
  • Lead and motivate a high-performing team to achieve exceptional customer service outcomes.
  • Develop and implement strategies to enhance customer engagement and satisfaction.
  • Maintain excellent relationships with key stakeholders, including customers, partners, and internal teams.
  • Monitor and analyse customer feedback to identify areas for improvement.
Requirements:
  • Skills and Qualifications:
  • Proven leadership and management experience in a contact centre environment.
  • Strong communication and interpersonal skills.
  • Ability to think critically and solve complex problems.
  • Experience with customer relationship management (CRM) systems.
What We Offer:
  • Benefits:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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