Sales and Service Associate

3 weeks ago


Shepparton, Victoria, Australia Cash Converters Full time
About the Role

We are currently seeking a Sales and Service Associate to join our team at our Shepparton location. This is a full-time position in our Buys and Loans department.

Key Responsibilities
  • Accurately perform day-to-day transactions in our Buys and Loans department.
  • Ensure KPI targets are achieved through actively seeking pricing feedback and trends.
  • Build lasting relationships with our customers by actively listening to and understanding their needs.
  • Effectively communicate pricing, valuation, and pawnbroking options to our loyal customers.
  • Perform all transactions in line with company and legislative requirements.
About You
  • Proven customer service experience, ideally within a retail environment.
  • An interest in Technology, Gaming, Collectables, Jewellery, or Tools and Hardware.
  • Confidently able to negotiate with our devoted customers for a win-win outcome.
  • Strong communication skills that build rapport, trust, and demonstrate compassion.
  • Able to discuss and clearly explain contract details with customers.
What's on Offer
  • Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
  • Monday to Saturday | No Sunday Trading
  • Real career development opportunities
  • Ongoing quarterly store and team bonuses | Full paid training provided.
  • Paid Parental Leave.
  • Salary Packaging for a Novated Car lease available.
  • Health Insurance Discounts (Bupa & HBF).
  • 30% In-store Discount.
  • Plus, access to our Wellness Activities: Move, Munch, Money, and Mind.


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