Customer Service Representative

4 weeks ago


Port Melbourne, Australia Rentokil Initial Full time

We are seeking a skilled Customer Service Consultant to join our team in Port Melbourne. As a key member of our Customer Service team, you will provide exceptional phone and email customer service, sales, and support to our Commercial and Residential customers.

The ideal candidate will have experience working in customer service or call center environments and be proficient in communicating verbally and electronically. You will be responsible for receiving inbound calls and email inquiries, proactively making outbound calls to promote our products and services, and resolving customer queries quickly and accurately.

Key responsibilities include:

  • Receiving inbound calls and email inquiries from Commercial and Residential customers
  • Proactively making outbound calls to our existing customers to promote our products and services
  • Resolving customer queries quickly and accurately
  • Scheduling pest services for residential customers
  • Converting incoming inquiries into sales opportunities
  • Liaising with your fellow colleagues
  • Meeting calls and internal sales targets
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

We offer a strong work-life balance culture, Employee Assistance Program (EAP), discounted Pest Services, Employee Referral Program, and Employee cash incentive programs and bonuses. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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