Customer Service Representative

2 days ago

Port Melbourne, Australia Rentokil Initial Full time
Job Description

We are seeking an experienced Customer Service Representative to join our team in Port Melbourne. As a key member of our Support Team, you will be responsible for providing exceptional phone and email customer service, sales, and support.

The ideal candidate will possess excellent communication skills, both verbal and written, and have experience working in a fast-paced call center environment. You will be required to work calmly under pressure while multi-tasking and meet internal sales targets.

Key Responsibilities:

  • Receive inbound calls and email inquiries from Commercial and Residential customers
  • Proactively make outbound calls to our existing customers to promote our products and services
  • Resolve customer queries quickly and accurately
  • Schedule pest services for residential customers
  • Convert incoming inquiries into sales opportunities
  • Liaise with colleagues to ensure seamless customer service
  • Meet sales targets and maintain accurate customer records

Requirements:

  • Experience working in a customer-facing role or call center environment (essential)
  • Ability to work in a team environment to support colleagues
  • Excellent communication and problem-solving skills
  • Proficient with handling multiple tasks and prioritizing deadlines
  • Previous experience in phone sales and converting inquiries into sales is preferred

Perks and Benefits:

  • Strong work-life balance culture
  • Employee Assistance Program (EAP)
  • Discounted Pest Services
  • Employee Referral Program
  • Employee cash incentive programs and bonuses

Rentokil Initial is a leading company in the pest control industry, offering a wide range of learning and development programs for colleagues to enhance their skills. We estimate this position will pay around $55,000-$65,000 per annum based on your location and experience.

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