Support Specialist

3 weeks ago


Adelaide, South Australia First Focus Full time
About the Role

We are seeking an exceptional IT professional to join our team as a Support Specialist. As a key member of our Service Desk, you will be responsible for providing remote support to our clients across various environments, from 10 to 500 users.

Key Responsibilities
  • Providing technical support to clients via phone, email, or remote desktop
  • Escalating complex issues to senior engineers and collaborating with cross-functional teams
  • Supporting a range of technologies, including Microsoft Azure, AD, and M365 environments
  • Delivering high-quality support to clients, ensuring timely resolution of issues
  • Participating in project teams to deploy solutions for clients
Requirements
  • Advanced understanding of end-user support and Active Directory
  • Comprehensive knowledge of Windows Server, Azure, and Exchange
  • Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
  • Excellent communication skills and a customer-centric approach
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary package, including salary, training, and flexible arrangements
  • Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • Hybrid working arrangements to support work-life balance
  • Opportunities for personal and professional development, including up to 10 paid training days per year
  • A dynamic and supportive team culture, with regular social events and a focus on equality, charity, and the environment

First Focus welcomes applications from Neurodiverse candidates and offers flexible options to support their needs.



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