Senior Customer Success Manager
4 weeks ago
We are a highly regarded enterprise-grade ERP company, committed to delivering tailored solutions that drive customer success. Our clients are large, complex organisations, and we pride ourselves on delivering exceptional scoping, implementation, and ongoing support.
We are seeking an experienced Senior Customer Success Consultant to join our leadership team. You will manage and deliver key scoping and implementation projects for large, complex customers, ensuring successful execution and ongoing customer satisfaction. This role combines hands-on project delivery with a focus on continuous improvement and strategic leadership.
Key Responsibilities:- Manage customer success from scoping through implementation and ongoing service.
- Lead scoping workshops, develop custom implementation plans, and oversee large/complex implementations.
- Identify and drive process improvements for scoping and implementation projects.
- Ensure proper contracts are in place and negotiate scope variations as needed.
- Maintain strong customer relationships, seeking upselling and cross-selling opportunities.
- Proven experience in customer success or project management, focusing on large, complex implementations.
- Excellent communication, negotiation, and leadership skills.
- Strong project scoping, budgeting, and process improvement abilities.
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Customer Success Manager
1 month ago
Perth, Western Australia Seequent Full timeJob Title: Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key Responsibilities:Develop and execute customer...
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Customer Success Manager
4 weeks ago
Perth, Western Australia Seequent Full timeJob Title: Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key Responsibilities:Develop and execute customer...
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Customer Success Manager
4 weeks ago
Perth, Western Australia Seequent Full timeJob Title: Customer Success ManagerSeequent is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they derive maximum value from our products and services.Key Responsibilities:Develop and execute customer...
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Customer Success Manager
1 week ago
Perth, Western Australia Cisco Full timeJob SummaryWe are seeking a talented Customer Success Manager to join our team at Cisco. As a key member of our Customer Experience (CX) team, you will play a critical role in driving software adoption and customer success across our partner ecosystem.Key ResponsibilitiesWork closely with partners to enable them to build a successful customer success...
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Customer Success Manager
2 weeks ago
Perth, Western Australia Seequent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are satisfied with our products and services, and identifying opportunities for growth and expansion.Key...
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Customer Success Manager
2 weeks ago
Perth, Western Australia Seequent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are satisfied with our products and services, and identifying opportunities for growth and expansion.Key...
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Customer Success Manager
3 weeks ago
Perth, Western Australia Seequent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are satisfied with our products and services, and identifying opportunities for growth and expansion.Key...
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Customer Success Manager
1 week ago
Perth, Western Australia Seequent Full timeCustomer Success Manager Job DescriptionSeequent is seeking an experienced Customer Success Manager to join our team in Perth, Australia. In this role, you will be responsible for developing customer relationships that promote product or solution usage, retention, and loyalty.Key Responsibilities:Work closely with 50+ allocated client accounts to ensure...
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Customer Success Manager
2 weeks ago
Perth, Western Australia Seequent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are satisfied with our products and services, and identifying opportunities for growth and expansion.Key...
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Customer Success Manager
6 days ago
Perth, Western Australia Seequent Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are getting the most out of our subsurface software solutions.Key ResponsibilitiesDevelop and execute...
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Customer Success Manager
2 weeks ago
Perth, Western Australia Cisco Full timeKey Responsibilities:As a Customer Success Manager at Cisco, you will play a crucial role in helping our customers successfully adopt and use our technologies, driving value realization and growth. Your primary responsibilities will include:Driving software utilization and value realization, leading to customer renewals and business growth.Proactively...
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Customer Success Manager
3 weeks ago
Perth, Western Australia Cisco Full timeJob SummaryCisco is seeking a highly skilled Customer Success Manager to join our Customer Experience (CX) team. As a key player in our CX Operating Model, you will be responsible for driving software utilization and value realization across our customer base.Key ResponsibilitiesDevelop and implement Technical Adoption Plans to drive software outcomes and...
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Customer Success Manager
2 weeks ago
Perth, Western Australia Cisco Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Cisco. As a key player in our Customer Experience (CX) team, you will be responsible for driving software adoption and value realization for our customers.Key ResponsibilitiesProactively handle renewal risks and demonstrate insights to increase customer retention.Build...
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Customer Success Account Manager
2 weeks ago
Perth, Western Australia Microsoft Full timeOverviewMicrosoft's Customer Experience & Success organization is responsible for delivering exceptional customer experiences. As a Customer Success Account Manager, you will be a key partner in driving customer success and growth.Key ResponsibilitiesDevelop and execute customer success plans to drive business growth and customer satisfaction.Build and...
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Customer Success Account Manager
4 weeks ago
Perth, Western Australia Microsoft Full timeAbout the RoleThe Microsoft Customer Experience & Success organization is responsible for crafting and delivering exceptional customer experiences. As a Customer Success Account Manager, you will be a key player in our account team, driving strategic partnerships with our customers to achieve their goals and objectives.Key ResponsibilitiesTechnical Skilling...
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Customer Success Account Manager
4 weeks ago
Perth, Western Australia Microsoft Full timeOverviewThe Microsoft Customer Experience & Success organization is responsible for crafting end-to-end customer experiences that exceed expectations. As a key member of our team, you will play a vital role in shaping the future of customer success.Key ResponsibilitiesTechnical Skilling - Develop technical expertise to advise customers on Microsoft solutions...
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Customer Success Account Manager
4 weeks ago
Perth, Western Australia Microsoft Full timeAbout the RoleThe Microsoft Customer Experience & Success organization is responsible for crafting exceptional customer experiences. As a Customer Success Account Manager, you will be the delivery leader in our account team, partnering with customers to drive strategic alignment and deliver customer value.Key ResponsibilitiesTechnical Skilling – Develop...
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Customer Success Account Manager
2 weeks ago
Perth, Western Australia Microsoft Full timeOverviewMicrosoft's Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of end-to-end customer experiences. As a Customer Success Account Manager, you will be a key partner in delivering exceptional customer value and outcomes.ResponsibilitiesTechnical Skilling – Develop technical competency to...
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Customer Success Account Manager
4 weeks ago
Perth, Western Australia Microsoft Full timeOverviewThe Microsoft Customer Experience & Success organization is responsible for crafting end-to-end customer experiences that exceed expectations. As a key member of our team, you will play a vital role in shaping the future of customer success.Key ResponsibilitiesTechnical Skilling - Develop technical expertise to advise customers on Microsoft solutions...
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Customer Success Account Manager
3 weeks ago
Perth, Western Australia Microsoft Full timeAbout the RoleThe Microsoft Customer Experience & Success organization is responsible for crafting and delivering exceptional customer experiences. As a Customer Success Account Manager, you will be a key player in our account team, driving strategic partnerships with our customers to achieve their goals and objectives.Key ResponsibilitiesTechnical Skilling...
