Contact Centre Team Lead

Customer Service Team Leaders drive the success of our Contact Centre. They are accountable for leading a high-performing team and ensuring excellent service delivery to clients.">Lead a team of Customer Relations Officers to handle engagement with third parties and clients via multiple channels (inbound/outbound calls, email) As a key member of the...

Job Description:We are seeking a highly skilled Team Leader to join our fast-paced Contact Centre environment. As a key member of our team, you will be responsible for leading and motivating a team of Customer Service Representatives to achieve exceptional results.The ideal candidate will have experience working in a similar role, with excellent analytical...

Lead Contact Centre TrainerThe Lead Contact Centre Trainer is responsible for driving the inception, design, and implementation of a comprehensive training function for the contact centre. This includes conceptualising, establishing, and delivering a learning and development framework that supports a consistent training experience with holistic oversight,...

Leadership Opportunity - Temporary to Permanent RoleAbout the Job:This role presents a unique chance to lead a team of 15 to 20 agents, working closely with an existing Team Manager to drive performance and deliver exceptional customer experience.Key Responsibilities:Develop high-quality agents across our contact centre business that operates 24/7, Monday to...

**JOB TITLE: Contact Centre Head, Australia****REPORTS TO: Managing Director, ANZ****LOCATION: Melbourne, Australia****Who we are**AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world....

Manage a team of cross skilled service operators- Coordination and delivery of customer support services- Prev experience in shift lead, team lead roles. Preston Location.Our client is a global payment solutions organisation with offices in Melbourne and & Sydney, We are seeking experience team leaders from a financial services contact centre background that...

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.*This is a...

Operations Team ManagerDeliver high-quality customer support services by effectively managing a team of skilled service operators.Purpose:To achieve maximum customer satisfaction and experience while developing the team, ensuring consistent service delivery and achievement of service levels.Key Responsibilities:Develop and manage Contact Centre operators to...

As Contact Centre Team Leader, you will play an important role in delivering high-quality contact centre services for I-MED clinics around Australia. You will focus on influencing your team by motivating and coaching your team, helping them to understand I-MED products and services and provide superior customer service and genuine patient care.Leading a team...

**What Makes Us, Us**We want to be the most trusted wellbeing company in Australia, and this means our focus on wellbeing starts with our people. We support our employees' Real Wellbeing so that they can better support our members' and customers' wellbeing journey.At Australian Unity we're for real wellbeing. For us, real wellbeing means so much more than...