Head of Customer Advocacy
6 days ago
Role Overview
The Customer Success Lead plays a critical role in driving customer satisfaction, retention, and growth. This position requires strong leadership and communication skills, as well as the ability to develop and implement effective customer success strategies and processes.
Responsibilities
- Develop and implement customer success strategies and processes to drive business growth and customer satisfaction.
- Work closely with cross-functional teams to ensure seamless customer experiences and efficient operations.
- Manage customer issues and complaints, ensuring timely and effective resolutions.
- Recruit, train, and develop a high-performing team to drive business success.
- Stay up-to-date with industry trends and best practices in customer success and sales.
-
Head of Grant Management and Advocacy
6 days ago
Melbourne, Victoria, Australia MSI Asia Pacific Full timeBenefits and OpportunitiesThis role offers a dynamic and visionary leader the opportunity to make a global impact. You will be part of a team driving public engagement, fundraising, and advocacy to support reproductive rights. If you are passionate about international development and leadership, apply now.The ideal candidate will have a relevant degree (MPH,...
-
Director of Engagement and Advocacy
5 days ago
Melbourne, Victoria, Australia State of Victoria Full timeAbout the RoleAs Associate Director, Communications, Engagement and Legal Information, you will lead our communications, engagement, and legal information team in driving meaningful change and delivering tangible outcomes for the community. This pivotal senior leadership role requires a highly skilled and experienced professional who can inspire a...
-
Senior Advocacy Manager
6 days ago
Melbourne, Victoria, Australia State of Victoria Full timeAs the Associate Director, Communications, Engagement and Legal Information, you will be responsible for leading and overseeing strategic communications and stakeholder engagement efforts that influence policy outcomes and advocate for systemic reform.About the CommunityVictoria Legal Aid serves the community by providing legal representation and advice,...
-
Client Advocacy Lead
7 days ago
Melbourne, Victoria, Australia McKenzie Ross & Co Pty Ltd Full timeAbout the CompanyMckenzie Ross & Co Pty Ltd is a dynamic insurance brokerage that values expertise and innovation. We are seeking a Claims Manager to lead our claims team, ensuring fair, efficient, and timely resolutions while delivering exceptional client service.The ideal candidate will have:5+ years of experience in insurance claims management, preferably...
-
Advocacy and Partnerships Manager
3 days ago
Melbourne, Victoria, Australia Pearson - UK Full timeAbout the Role:We are looking for a highly motivated Higher Education Advocacy Lead to join our team in Australia. As a key member of our International Higher Education department, you will play a critical role in driving business growth and achieving strategic objectives.Your primary responsibility will be to oversee the Pearson Campus Ambassador (PCA) and...
-
Head of Customer Protection
5 days ago
Melbourne, Victoria, Australia Sportsbet Pty Ltd Full timeJob OverviewThe Head of High Risk Operations will lead the Case Management team within Specialist Operations, ensuring high-risk customers are effectively identified, assessed, and managed in line with regulatory obligations and risk tolerance.Key ResponsibilitiesLead the High Risk operations teamDevelop industry-leading processes, policies, and guidelines...
-
Head of Customer Safety
6 days ago
Melbourne, Victoria, Australia Sportsbet Pty Ltd Full timeAbout the JobThe Head of High Risk Operations will be responsible for leading the Case Management team and overseeing the strategic identification, assessment, and management of high-risk customers. This role requires expertise in AML and Safer Gambling regulations and the ability to develop industry-leading processes and policies.You will work closely with...
-
Head Of Drama
3 days ago
Melbourne, Victoria, Australia Comcare Full timeHead of Drama & Theatre Studies (Senior School)Haileybury seeks an inspiring, innovative, and dedicated Head of Drama & Theatre Studies (Senior School) to lead our exceptional Drama and Theatre program, fostering a rich and stimulating environment where students thrive both academically and through performances.Key Responsibilities: Curriculum and Policy...
-
Head Of Drama
5 days ago
Melbourne, Victoria, Australia Comcare Full timeHead of Drama & Theatre Studies (Senior School) Haileybury seeks an inspiring, innovative, and dedicated Head of Drama & Theatre Studies (Senior School) to lead our exceptional Drama and Theatre program, fostering a rich and stimulating environment where students thrive both academically and through performances.Key Responsibilities: Curriculum and Policy...
-
Head Of Retirement Strategy
1 week ago
Melbourne, Victoria, Australia Gated Talent Full timeYour SUPER career starts here As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after.We work to reimagine a new way forward for our 1.1 million members and their communities.Each other.And our world.Sound good? Learn more about us and what we do at awaresuper.com.au...
-
Head of Drama
21 minutes ago
Melbourne, Victoria, Australia Comcare (Australian Government) Full timeHead of Drama & Theatre Studies (Senior School) Haileybury seeks an inspiring, innovative, and dedicated Head of Drama & Theatre Studies (Senior School) to lead our exceptional Drama and Theatre program, fostering a rich and stimulating environment where students thrive both academically and through performances. Key Responsibilities: ...
-
Head Of Business Solutions
2 weeks ago
Melbourne, Victoria, Australia NAB Full timeFixed term opportunity until end of September Experienced operational and strategic leader in Collections and Arrears Help drive customer obsession across NAB In this Head of Business Solutions role, you will: Manage a large operational team who undertake varied activities and balancing commercial and customer outcomes.Proactively deal with customer...
-
Head, Philanthropy
2 weeks ago
Melbourne, Victoria, Australia State Of Victoria Full timeAustralia's largest public museum organisation is seeking a Head of Philanthropy (fixed-term) to join Museums Victoria ABOUT MUSEUMS VICTORIA: Ever dreamed of working in a place where history comes alive, technology meets innovation, and stories are preserved for future generations? Welcome to Museums Victoria (MV), where we care for the state's scientific...
-
Head of Customer Acquisition Technology
3 days ago
Melbourne, Victoria, Australia IOOF Holdings Limited Full timeWe're seeking a Head of Customer Acquisition Technology to lead our customer acquisition efforts forward. As part of our Advice & Customer Tech team, you'll work closely with marketing, brand, product, and digital technology teams to develop a compelling customer journey that enhances member engagement and optimizes onboarding processes.Your Impact:You'll be...
-
Experience Manager
1 day ago
Melbourne, Victoria, Australia SquareTrade Australia Full timeAbout UsAt SquareTrade Australia, we are committed to delivering exceptional customer experiences through cutting-edge technology and a culture of innovation.We pride ourselves on being an equal opportunity employer, celebrating diversity and inclusivity within our team. We welcome applications from individuals from all backgrounds, promoting a workplace...
-
Head of Communications Strategy
7 days ago
Melbourne, Victoria, Australia Maserati of San Diego Full timeOur StorySportsbet is committed to bringing excitement to life for its customers. As a leader in the industry, we're seeking an experienced professional to fill the role of Head of Communications Strategy.Job SummaryThis key position will form part of our General Manager of Media Leadership Team, working closely with peers to develop and execute large-scale...
-
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeHead of Membership Services and Customer Experience Make a real impact at AFCA.Where fairness drives every decision.Help us deliver world-class, independent complaints resolution for Australians.As a not-for-profit and progressive financial ombudsman, we're championing positive change.Achieving our purpose takes progressive thinking, accountability and...
-
Head Of Sales
2 weeks ago
Melbourne, Victoria, Australia Mays Region - Modern Woodmen Of America Full timeThis leadership and growth role will see you drive sales and corporate partnerships for a leading online brand.Working with the CEO and Head of Strategy you will own revenue, gross margin, and customer satisfaction targets across the B2 B channel.You will lead and continue to build the team across Business Development, Customer Success, and Sales.You will...
-
Melbourne, Victoria, Australia Australian Financial Complaints Authority Full timeHead of Membership Services and Customer Experience Full-time Fairness feels good Make a real impact at AFCA, where fairness drives every decision.Help us deliver world-class, independent complaints resolution for Australians.As a not-for-profit and progressive financial ombudsman, we're championing positive change.Achieving our purpose takes progressive...
-
Melbourne, Victoria, Australia ZSS Full timeHead of Membership Services and Customer Experience Full-time Fairness feels good Make a real impact at AFCA.Where fairness drives every decision.Help us deliver world-class, independent complaints resolution for Australians.As a not-for-profit and progressive financial ombudsman, we're championing positive change.Achieving our purpose takes progressive...