Client Advocacy Lead

7 days ago


Melbourne, Victoria, Australia McKenzie Ross & Co Pty Ltd Full time
About the Company

Mckenzie Ross & Co Pty Ltd is a dynamic insurance brokerage that values expertise and innovation. We are seeking a Claims Manager to lead our claims team, ensuring fair, efficient, and timely resolutions while delivering exceptional client service.

The ideal candidate will have:

  • 5+ years of experience in insurance claims management, preferably in an insurance brokerage.
  • A strong advocate for customers, ensuring they receive fair and timely claim settlements.
  • Proven ability to secure favorable outcomes in insurer negotiations.
  • Track record of implementing claims process improvements that enhance efficiency and service quality.
  • Strong understanding of policy wording, compliance requirements, and risk mitigation.
  • Experience managing and developing a high-performing and efficient claims team.

Responsibilities:

  1. Customer Advocacy & Relationship Management
  2. Problem-Solving & Claims Optimisation
  3. Technical Capability & Compliance


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