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Technical Solutions Specialist
2 weeks ago
The role of Desktop Support Analyst involves providing technical assistance to internal users, troubleshooting computer issues and maintaining hardware and software systems.
This position requires experience in IT support, excellent communication skills and the ability to work independently.
We are seeking a motivated individual to join our team based in Melbourne CBD, working 5 days a week to provide technical support and solutions to internal users.
- Troubleshooting PC related issues via phone, onsite, and using administration tools.
- Incident ticket management
- Providing recommendations on hardware replacements, program changes to correct software issues and contributing new ideas for technical solutions.
- Clear and concise reporting of technical errors or escalations to specialist teams or management.
- Client software packaging/installing and hardware kitting, PC setup (image cloning).
Ongoing training and support will be provided to develop and improve your technical skills and capacity to assist the business.
Key Skills and Qualifications:- Experience in a similar IT support role in a large corporate environment.
- Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
- Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
- Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
- Join a highly regarded Digital & Technology team with a strong customer service culture.
- Structured career development to support you and explore your learning potential and career goals.
- Proudly certified as a Family Inclusive Workplace in Australia.
- Proactive, with excellent organisational and communication skills and enjoy investigating and solving problems.
Please note that the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
