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Tier 2 Network Engineer
2 months ago
About the Role
Vocus Communications is seeking a highly skilled and experienced Network Data Engineer to join our Operations Command Centre team. As a key member of our team, you will be responsible for the effective delivery of operational tasks, including monitoring, logging, and diagnosing, enrichment, management, and resolution of all tickets during the shift period.
Key Responsibilities
- Manage the resolution of Incidents across the full range of supported services, specialising in IP and IP and Transmission technologies, including prioritization, communication, escalation, analysis, and review.
- Employ a forensic approach to event monitoring and incident management, with a deep understanding of security operations and process.
- Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team to deliver process outputs and meet service level requirements by prioritization, allocation, progression, resourcing, and appropriate escalation of operational tasks.
- Continuously monitor for attacks and intrusions (physical/logical) on Vocus networks.
- Maintain existing documentation, fault management, and change management standards.
- Create reports and provide commentary on operational progress/reports for staffing, network performance, PIRs, and departmental objectives.
- Perform the role of Major Incident Controller during Major Service Outages, acting as the first point of escalation for operational issues and defining, communicating, and implementing escalation plans and fix strategies to restore service to meet service level targets.
- Participate in an environment oriented to trust, open communication, creative thinking, and cohesive team effort, inspiring creative thinking and supporting strategic vision.
About You
- Minimum of 3 years' experience within a telecom's operational environment with an excellent understanding of I.T, broadband internet, telecoms, and transmission, cloud, and I.P.
- Prior knowledge or experience in transmission and service provider IP/MPLS networks.
- Deep understanding of MPLS, VPLS, VLANs, BGPs, DWDM, OTN, ROADM, EoSDH technologies within the telecom environment.
- Experience working in a Service Management environment or similar with knowledge of ITIL processes and qualified to a minimum of ITIL Foundation.
- Ability to work under own initiative and effectively manage customer and inter-departmental relationships.
- Awareness of ISO27001, ISO9001, ISO20000.
- Ability to prioritize workload in a complex networking environment.
- Experience using Lean/Six Sigma tools and methodologies (an advantage).
What We Offer
- A diverse and dynamic team with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts on power, gas, mobile, and internet, plus discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more.
- Study assistance programs to excel your personal growth, learning, and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
