Career Coach Specialist

4 days ago

Gold Coast, Queensland, Australia beBeeCareer Full time $64,000 - $80,000
Job Summary

Cleo is a global family care platform that offers holistic support to individuals throughout every life stage.

This role plays a crucial part in ensuring exceptional member experiences by providing expert career coaching and consulting with colleagues on the Guide Team.

Key Responsibilities
  • General Member Support:
    • Provide accurate information about Cleo's support offerings.
    • Deliver high-quality assistance through various channels (phone, video, app messaging).
    • Actively listen to members' concerns, inquiries, and feedback with empathy and patience.
    • Collaborate with members, other Cleo Guides, and specialists to implement personalized family support plans.
    • Address social determinants of health and wellbeing and connect members to available resources.
    • Utilize Cleo's resources to deliver high-value interventions as defined by LifePaths.
  • Live Support:
    • One-on-one: Provide empathetic, evidence-informed practical support to clients in one-on-one settings (phone and video).
    • One-to-many: Facilitate educational classes, workshops, webinars, and peer support groups; foster a safe environment.
  • Messaging Support:
    • Provide accurate and helpful information to resolve member issues.
    • Collaborate with Guides to craft messages in your area of expertise.
  • Content & Resource Development:
    • Create group curricula aligned with Cleo LifePath outcomes.
    • Write member-facing in-app articles and team-facing resources.
  • Documentation:
    • Maintain accurate records of member interactions.
  • Continuous Improvement:
    • Contribute to improvements in member support processes.
    • Participate in training to stay updated on industry trends and product offerings.
Benefits
  • Opportunity to develop individualized plans for clients.
  • Chance to collaborate with a diverse team.
  • Fulfilling work experience supporting families.

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