Aged Care Scheduling Coordinator

The Scheduling Coordinator is responsible for managing, coordinating and entering roster data across the Aged Care sector. This is a key role in ensuring smooth and efficient scheduling.

• Manage centre staffing to ensure compliance with care minute targets
• Coordinate and maintain rosters to ensure adequate staffing
• Reconcile agency staff attendance records
• Verify and maintain accuracy of UKG system entries

This position involves:

• Rostering: Ensure each centre is fully staffed for the upcoming work fortnight, coordinate and maintain rosters to ensure compliance with care minute targets, manage replacement of unplanned vacant shifts promptly, reconcile agency staff attendance records, coordinate agency bookings to ensure adequate staffing, verify and maintain accuracy of UKG system entries
• Payroll: Clear daily timekeeping functions and resolve exceptions, review staff punches to ensure accurate attendance records, manage and monitor Overtime entries, review and manage casual loading entitlements, process fortnightly reconciliations in preparation for payroll each Monday, ensure all payroll deadlines are met
• Customer Service: Act as a key point of contact for centre managers and staff regarding rostering and payroll queries, provide timely, professional and solutions-focused support across 19 sites, build strong working relationships with internal stakeholders to ensure smooth scheduling and payroll processes, promptly action ServiceNow tickets to ensure timely resolution of service requests, respond to enquiries with empathy, accuracy and a commitment to resolving issues efficiently, maintain a high level of service while balancing priorities and deadlines, collaborate with recruitment and centre managers to identify shift availability for job requisites, coordinate buddy shifts and onboarding schedules to support a smooth start for new staff, share insights into centre-specific staffing challenges to help guide recruitment decisions

To be successful in this role, ideally you will have:

• A genuine appreciation for, and willingness to support the values and ethos of The Salvation Army
• Demonstrated experience in a similar scheduling or administrative role
• Knowledge of the aged care industry and its operational needs
• Strong secretarial, administrative and organisation skills
• An understanding of, or ability to quickly learn the Commonwealth Accreditation requirements for aged care facilities
• Excellent time management and prioritisation skills, with the ability to work independently for extended periods
• Clear and professional communication skills across all levels - colleagues, professional and the general public
• A collaborative mindset and ability to work effectively within a team
• Proven ability to meet deadlines in a fast-paced environment
• A commitment to the principles of EEO, Affirmative Action, Anti-discrimination and maintaining a harassment-free workplace
• A well-mannered, confident and approachable disposition
• Strong problem-solving skills and a proactive approach to challenges
• A customer-focused, service-orientated attitude in all interactions

Working for The Salvation Army Aged Care offers a range of benefits, including:

• Values-driven large NFP aged care organisation
• Access to generous NFP salary packaging of up to $15,900 (save on tax)
• Access to meal and entertainment benefits of up to $2,650 through salary packaging
• Flexible rostering
• Paid parental leave
• Flexible work arrangements supporting you to achieve your work-life balance
• Novated car leasing
• Learning and development to support you in your role
• Scholarships via Eva Burrows College
• Supported study options
• Employee assistance program
• Career progression opportunities
• Transfer opportunities - we are in every major city in Australia