Fitness First Member Support Consultant
4 weeks ago
We are seeking a highly motivated and customer-focused Member Support Consultant to join our team at Fitness First. As a key member of our sales team, you will be responsible for driving membership growth and providing exceptional customer service to our existing members.
Key Responsibilities- Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns
- Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
- Achieve the required number of lead contacts via telephone to maximize sales opportunities
- Provide sales presentations and tours to prospective members
- Create great member journeys through positive and personalized interactions
- Achieve successful outcomes to enquiries
- Open and close the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey, recommending club-based products that would boost their results and amplify their experience
- Current First Aid & CPR certificate
- A problem-solving mindset - you can provide solutions that meet the needs of our potential members
- A gift for communication - you can talk to anyone with ease, and inspire them to take action
- Drive - you are goal-focused and continuously looking for new ways to excel yourself
- A team player - you can rally through the hard times and celebrate personal and team success
- Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
Fitness First is a globally recognized leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
What We Can Offer You- A competitive OTE of $40,000-$45,000 made up of base rate and commission, plus super
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines
With access to our industry-leading learning and development content, you'll have the opportunity to master new skills, expand your knowledge, and enhance your career prospects. Our FLG Learning Hub offers a curated collection of engaging reads, online courses, and resources to help you excel in your role and beyond.
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