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Food and Beverage Operations Supervisor

2 months ago

Melbourne, Victoria, Australia Crowne Plaza Hotels & Resorts Full time
{"title": "Food and Beverage Supervisor", "description": "About Us

Crowne Plaza Melbourne is a premier destination for your next staycation, family holiday, or romantic escape. Our hotel offers a unique blend of big city adventure and relaxation, making it the perfect choice for travelers. Located on the Yarra River, we are steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

Your Day-to-Day

As a Food and Beverage Supervisor, you will be responsible for overseeing the hotel's R&B venues and In Room Dining operations. Your key responsibilities will include supervising Restaurant & Bar personnel during shifts, addressing guest complaints promptly and professionally, collaborating with the R&B Operations Manager, and managing workforce on a daily basis through the time management system.

Key Responsibilities:
  • Supervise all Restaurant & Bar personnel during shifts to ensure smooth operations.
  • Address guest complaints promptly and professionally.
  • Collaborate closely with the R&B Operations Manager, keeping them informed of any F&B issues as they arise.
  • Organize shift-related documentation, including pre-shift reports, daily training topics, and requisitions for beverages, food, and sundries.
  • Manage workforce on daily basis through the time management system.
  • Ensure that all staff consistently meet established service standards through ongoing training and development.
  • Monitor and assess the service skills of staff, providing retraining and reinforcing food quality and service standards as needed.
  • Conduct regular check-in conversations with team members to foster a positive work environment.
  • Train staff and implement R&B Standard Operating Procedures to maintain excellence in all areas.
What We Need from You

We are looking for a skilled and experienced Food and Beverage Supervisor to join our team. The ideal candidate will have a strong background in hospitality management, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment.

What We Offer

As a Food and Beverage Supervisor at Crowne Plaza Melbourne, you will be part of a dynamic and supportive team that is committed to delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

", "requirements": "Requirements

We are looking for a skilled and experienced Food and Beverage Supervisor to join our team. The ideal candidate will have:

  • A strong background in hospitality management.
  • Excellent communication and problem-solving skills.
  • The ability to work effectively in a fast-paced environment.
  • A Diploma in Hospitality Management or equivalent.

We are an equal opportunities employer and welcome applications from diverse candidates.

", "benefits": "Benefits

We offer a competitive salary and benefits package, including:

  • A competitive salary.
  • A comprehensive benefits package.
  • Opportunities for career growth and development.

We are proud to be part of the IHG family and offer a range of benefits that support your personal and professional growth.

", "contact": "

For more information about this opportunity, please visit our website at www.crowneplazamelbourne.com.au.

", "lang_code": "en"}