Customer Experience Champion

2 weeks ago

Perth, Western Australia beBeeCustomerService Full time $52,000 - $77,000
Job Description

We are seeking a dynamic and passionate individual to join our customer service team as a Customer Service Officer. This is a temporary to permanent role with an immediate start.

In this role, you will be responsible for providing exceptional customer service, answering incoming calls, and assisting customers with their queries. You will also be required to liaise with freight providers, branch logistics, and customers to process orders and resolve any issues that may arise.

You will work in a fast-paced environment, Monday to Friday, with hours of 8:30am-4:30pm. If you are a customer service superstar looking for a challenging and rewarding role, we encourage you to apply.

About the Role

This is a key position within our organization, and the successful candidate will have the opportunity to make a significant impact on our customer experience.

  • Answering all incoming telephone calls promptly
  • Assisting customers with pricing enquiries, stock availability, forecasting and forward orders
  • Liaising with freight providers for delivery status on orders and proof of delivery
  • Liaising with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing
  • Liaising with Branch Logistics and Customers to process Back Orders and non-collected orders
  • Monitoring Back Order Lines and Open Sales Order Lines daily
  • Attending to Counter Sales (direct customers only) promptly
  • Processing all orders prior to cut off time
  • Co-ordinating deliveries, as per schedule
  • Providing a basic level of Technical Assistance to Customers
  • Processing Invoices and Credits
  • Opening incoming mail and distributing accordingly in the morning
  • Replenishing literature on a monthly basis
Requirements

To be successful in this role, you will require:

  • At least 1 year of customer service experience in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Good computer skills and a working knowledge of all Microsoft packages
  • Experience using SAP would be an advantage
  • Availability to start work immediately

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