Customer Experience Champion

3 days ago


Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000

About the Role

This is an opportunity for a driven professional to take on a leadership position and make a lasting impact within our organization.

As Customer Experience Team Leader, you will play a pivotal role in shaping our service delivery and driving a customer-centric culture.

Main Responsibilities:

  • Resolving escalated customer issues with empathy and efficiency
  • Driving excellence in service delivery and continuous improvement
  • Monitoring key performance indicators (KPIs), coaching team members, and sharing customer insights to influence change
  • Supporting cross-functional collaboration across departments and regions
  • Managing training, standard operating procedures (SOPs), and process updates to ensure consistency and quality

Requirements:

  • At least 4 years of experience leading customer service teams
  • A background in B2B/B2C environments, preferably in product, manufacturing, or wholesale
  • Excellent communication, time management, and problem-solving skills
  • Confidence working in a fast-paced, hands-on environment
  • Familiarity with CRM systems (such as HubSpot), NetSuite, and customer experience metrics like NPS
  • Experience managing remote or hybrid teams is an asset

What You'll Enjoy:

  • Flexible work arrangements
  • Staff discounts on high-quality products
  • Free parking

Key Skills:

  • Leadership
  • Customer Service
  • Communication
  • Problem-Solving
  • Team Management


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