
Customer Experience Champion
3 days ago
About the Role
This is an opportunity for a driven professional to take on a leadership position and make a lasting impact within our organization.
As Customer Experience Team Leader, you will play a pivotal role in shaping our service delivery and driving a customer-centric culture.
Main Responsibilities:
- Resolving escalated customer issues with empathy and efficiency
- Driving excellence in service delivery and continuous improvement
- Monitoring key performance indicators (KPIs), coaching team members, and sharing customer insights to influence change
- Supporting cross-functional collaboration across departments and regions
- Managing training, standard operating procedures (SOPs), and process updates to ensure consistency and quality
Requirements:
- At least 4 years of experience leading customer service teams
- A background in B2B/B2C environments, preferably in product, manufacturing, or wholesale
- Excellent communication, time management, and problem-solving skills
- Confidence working in a fast-paced, hands-on environment
- Familiarity with CRM systems (such as HubSpot), NetSuite, and customer experience metrics like NPS
- Experience managing remote or hybrid teams is an asset
What You'll Enjoy:
- Flexible work arrangements
- Staff discounts on high-quality products
- Free parking
Key Skills:
- Leadership
- Customer Service
- Communication
- Problem-Solving
- Team Management
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