Luxury Cruise Sales Professional

1 month ago

Melbourne, Victoria, Australia Crystal Cruises Full time
About Crystal Cruises

Celebrating over three decades of excellence, Crystal Cruises is renowned for its exceptional voyages, exceptional service, and exceptional experiences. As part of the A&K Travel Group, we continue to redefine the luxury travel experience.

About the Role

We are seeking a highly motivated and sales-driven Personal Cruise Consultant to join our Melbourne-based Consumer Sales Team. As a key member of our high-performance team, you will be responsible for generating revenue by closing cruise sales from past and new guests using leads through Crystal's custom-built systems.

Key Responsibilities
  • Sell Crystal's voyages and related products and services using outbound consumer contacts by telephone, across Asia Pacific.
  • Utilize technical selling skills and product knowledge across all areas to maximize opportunities to close sales.
  • Maintain a high volume, sales-focused workload, delivering daily minimum productivity dial and talk-time targets to generate sales.
  • Assess and identify the travel needs of our guests and present Crystal Cruises' array of products and services.
  • Provide a seamless customer service experience, from the initial sales call to confirming the reservation/booking.
  • Build and maintain accurate records of guest profiles and itinerary information using Crystal's custom-built CRM and Reservations systems.
  • Ensure booking details are complete and accurate in accordance with department guidelines.
  • Assist guests with a high level of attention for post-booking services.
  • Meet and/or exceed assigned monthly, quarterly, and annual targets.
Requirements
  • Minimum 2 years sales and luxury customer service experience is required.
  • Experience with outbound telephone sales and luxury consumer products is highly essential.
  • Strong verbal and written communication skills in English, including professional telephone etiquette, is essential.
  • Candidates fluent in English and Asian languages are encouraged to apply.
  • A strong, well-developed, and technical sales process.
  • The ability to manage guest matters and overcome objections.
  • Strong resilience and drive to maintain required workload productivity.
  • Ability to quickly learn and maintain current knowledge of Crystal Cruises' products and services.
  • Possess a strong drive and high energy to reach and exceed specified sales goals.
  • Ability to work well and maintain professional composure while under stress and pressure.
  • Interpersonal skills to work effectively in a team-based environment.
  • Strong customer service skills to create a positive guest experience.
  • Must be able to multi-task and manage priorities.
  • High level of attention to detail within administrative processes.
  • Demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.
Benefits

Crystal Cruises offers a range of benefits, including uncapped earnings, flexible and inclusive workplace, supportive environment, investment in staff, opportunity to progress your career, access to our Employee Assistance Program, paid parental leave, wellbeing leave, staff discounts, travel benefit program, and opportunity to work from home.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

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