Luxury Cruise Sales Consultant

3 days ago

Melbourne, Victoria, Australia Crystal Cruises Full time
About Crystal Cruises

Crystal Cruises is a renowned luxury cruise line that has been synonymous with exceptional voyages for over three decades. In 2023, the A&K Travel Group acquired the Crystal brand, ushering in a new era of exceptional service, dining, and experiences at sea.

With a rich history of over 60 years, Abercrombie & Kent has been a pioneer in the world of luxury travel, redefining the notion of what is possible on holiday and delivering travel experiences that change the way travelers see the world and themselves.

About the Role

We are seeking an experienced and sales-driven Luxury Cruise Sales Consultant to join our Melbourne-based Consumer Sales Team. As a key member of our high-performance team, you will be responsible for generating revenue by closing cruise sales from past and new guests using leads through Crystal's custom-built systems.

This full-time role is an outbound sales position, where you will proactively make phone calls to new enquiries and past guests to generate sales. You will have the opportunity to enjoy uncapped earnings when commission targets are met.

Key Responsibilities
  • Sell Crystal's voyages and related products and services using outbound consumer contacts by telephone, across Asia Pacific.
  • Utilize technical selling skills and product knowledge across all areas to maximize opportunities to close sales.
  • Maintain a high volume, sales-focused workload, delivering daily minimum productivity dial and talk-time targets to generate sales.
  • Assess and identify the travel needs of our guests and present Crystal Cruises' array of products and services, including ships, destinations, itineraries, air and land options, as well as business policies for guests.
  • Provide a seamless customer service experience, from the initial sales call to confirming the reservation/booking.
  • Build and maintain accurate records of guest profiles and itinerary information using Crystal's custom-built CRM and Reservations systems.
  • Ensure booking details are complete and accurate in accordance with department guidelines.
  • Assist guests with a high level of attention for post-booking services.
  • Meet and/or exceed assigned monthly, quarterly, and annual targets.
Requirements
  • Minimum 2 years of sales and luxury customer service experience is required.
  • Experience with outbound telephone sales and luxury consumer products is highly essential.
  • Strong verbal and written communication skills in English, including professional telephone etiquette, are essential.
  • Candidates fluent in English and Asian languages are encouraged to apply.
  • A strong, well-developed, and technical sales process.
  • The ability to manage guest matters and overcome objections.
  • Strong resilience and drive to maintain required workload productivity.
  • Ability to quickly learn and maintain current knowledge of Crystal Cruises' products and services.
  • Possess a strong drive and high energy to reach and exceed specified sales goals.
  • Ability to work well and maintain professional composure while under stress and pressure.
  • Interpersonal skills to work effectively in a team-based environment.
  • Strong customer service skills to create a positive guest experience.
  • Must be able to multi-task and manage priorities.
  • High level of attention to detail within administrative processes.
  • Demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.
Benefits

Crystal Cruises offers a range of benefits to its employees, including:

  • Uncapped earnings
  • Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges, and contribute positively to our collective team.
  • Supportive environment that will make you proud to work for Crystal Cruises.
  • Investment in our staff with both in-house and external training opportunities.
  • Opportunity to progress your career, not just in Australia but as part of our global business.
  • Access to our Employee Assistance Program (EAP).
  • Paid Parental Leave = 18 weeks at full pay.
  • 3 extra Wellbeing Leave days per year (in addition to your Annual and Personal Leave entitlements).
  • Staff discounts and Travel Benefit program.
  • Opportunity to work from home as part of our hybrid working model.
  • Work in the enviable CBD office location close to public transport.
  • Monthly birthday celebrations and other team activities.
  • An organisation that is mindful of the environment, conscious of waste, and seeks to minimise our eco-footprint.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

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