Sound Care Specialist

7 days ago

Batemans Bay, New South Wales, Australia beBeeCustomerSupport Full time $40,000 - $70,000
Job Opportunity

We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound.

With more than 17,500 employees worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People.

Key Responsibilities
  • Perform comprehensive hearing assessments and maintain hearing aids (Full training provided)
  • Provide face-to-face and phone-based customer support services
  • Confirm/schedule customer appointments through Diary and Inbox management systems
  • Source external lead generation opportunities and roll-out local marketing initiatives to drive customer engagement
  • Assist clinics to perform more effectively through reporting and solution follow-ups
  • Provide administrative support to Audiologists and clinic teams
About You

If you're someone who loves to offer amazing customer support and client care, then this role would be a great fit for you.

In addition to your enthusiasm and passion for helping people, you will ideally have:

  • Previous experience in a face-to-face customer service/retail environment
  • Strong interpersonal and communication skills
  • Good computer skills and be tech-savvy
  • Previous administration experience an advantage, however, full training will be provided
  • Sales experience an advantage
What We Offer

We provide a range of benefits, including:

  • A competitive salary package PLUS attractive commission structure
  • A day off to celebrate your Birthday
  • Company-provided uniform + laundry allowance
  • Yearly flu vaccinations
  • Professional development opportunities through Amplifon training and learning programs
  • Free access to our Employee Assistance Program
  • Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
  • Opportunities to join conferences and team functions throughout the year
  • Discounted Private Health Insurance and other benefits and products
  • An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team
  • Opportunity for global assignments
Our Culture

As an employer that values diversity and promotes inclusion, we encourage people of all ages and backgrounds to apply.

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