Technology Support Expert

4 days ago


Sydney, New South Wales, Australia Reveal Full time

Job Overview

The Reveal Software company is seeking a highly skilled and experienced Technology Support Expert to join their team. This individual will play a key role in providing timely and effective support to customers across the full suite of Reveal software.

Responsibilities & Duties

  • Ticket Resolution: Respond to customer inquiries in a timely manner, resolve issues based on the Application Support Playbook, and provide follow-up with clients after closed tickets to ensure continued success.
  • Triage and Escalation: Triage tickets by completing required information gathering, issue identification, and replication steps, and escalate tickets to the appropriate team to maintain SLAs.
  • Documentation and Knowledge Sharing: Contribute to software documentation, knowledgebase articles, and other client-facing materials to enhance the overall customer experience.
  • Collaboration and Communication: Work with Support Engineers to continuously update the Application Support Playbook and engage with customers through excellent written and oral communication skills.

Characteristics

  • Technical Expertise: Familiar with client-server architecture, modern programming languages, and SQL scripting, with a keen sense of attention to detail and problem-solving skills.
  • Team Player: Unselfish team player who can quickly learn and understand technology, with a strong desire to grow with an exciting technology company.
  • Education and Experience: A college degree in Computer Science or Information Systems related area, with 4 to 7 years of working experience and eDiscovery experience being a plus.

Salary and Benefits: The estimated salary for this position is around $90,000 per year, with additional benefits including health insurance, retirement plans, and opportunities for professional growth and development.



  • Sydney, New South Wales, Australia Legal Aid NSW Full time

    We are seeking a skilled Instructional Technology Expert to join our team at Ashfield Boys High School.About the RoleThis is an exciting opportunity for a highly motivated and experienced professional to lead the development and implementation of technology-based instructional programs that enhance student learning outcomes.Key ResponsibilitiesDesign and...


  • Sydney, New South Wales, Australia Emanate Technology Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Emanate Technology. As a key member of our technical support team, you will provide Level 2 technical support to clients, handling complex issues escalated from Level 1.About the RoleProvide advanced technical support to clients, resolving complex IT issues and...


  • Sydney, New South Wales, Australia OCTO Technology Australia Full time

    OCTO Technology Australia, a leading IT consulting and implementation company, is seeking an Innovative Technology Specialist to join our team in Sydney.We are headquartered in France, with subsidiaries globally. Our extensive expertise spans three main areas: Technology, Methodology, and Understanding business challenges.Our clients benefit from our...


  • Sydney, New South Wales, Australia Microsoft Full time

    OverviewWe are seeking a highly skilled Cloud Technology Solutions Expert to join our team at Microsoft. As a Cloud Technology Solutions Expert, you will be responsible for leading technical sales and setting the sales strategy for our Commercial Solution Areas and Support Services.The main goal of this role is to win the technical decision of customers to...


  • Sydney, New South Wales, Australia Technology People Australia Full time

    Technology People AustraliaInfrastructure Technical Business Analyst - Melbourne, VICJob Summary:We are seeking an experienced Business Analyst with a strong technical background to support various infrastructure initiatives at Technology People Australia.About the Role:This is an excellent opportunity for a skilled analyst to lead workshops, manage...


  • Sydney, New South Wales, Australia Law of the Jungle Full time

    At Law of the Jungle, we are at the forefront of regulatory technology. Our innovative AI-based marketing solution streamlines the validation process for marketing assets and messages, ensuring compliance with law and regulation.We are seeking a senior law student or recent graduate to join our team as a Regulatory Technology Expert. This is an exceptional...


  • Sydney, New South Wales, Australia Microsoft Full time

    About MicrosoftMicrosoft is a global technology leader that empowers every person and organization on the planet to achieve more. Our mission is to create innovative products, services, and experiences that help people communicate, work, and play.Job SummaryWe are seeking an exceptional Software Technology Guidance Expert to join our Account Technology team....


  • Sydney, New South Wales, Australia MARS Recruitment Full time

    Mars Recruitment is collaborating with a leading financial services organisation in Australia to find a highly skilled Technology and Risk Expert to join the Internal Audit team on a 12-month contract. This key role provides critical assurance across technology platforms and functions within the business.Key Responsibilities:Lead and conduct comprehensive...


  • Sydney, New South Wales, Australia Arcadis Full time

    Job DescriptionWe are seeking an experienced Digital Technology Expert to join our team in Sydney, Brisbane, Perth or Melbourne.About the RoleThis is a permanent position within our digital team, where you will be responsible for ProjectWise administration, standardization and advice on automation of workflows for increased efficiency on projects in...


  • Sydney, New South Wales, Australia Capgemini Full time

    Job Title: Technology Risk LeadCome and be part of a thriving company that is passionate about using technology to reimagine what's possible. Capgemini is a diverse global collective of free-thinkers, entrepreneurs, and industry experts who are driven to make a difference.About the RoleAs a Technology Risk Lead, you will play a critical role in identifying,...


  • Sydney, New South Wales, Australia Arup Full time

    About the RoleWe are seeking a seasoned Building Technology Expert to join our Sydney team. In this role, you will have the opportunity to work on complex technology projects across various markets, delivering innovative solutions and driving successful outcomes for our clients.As a Building Technology Expert, you will be responsible for developing and...


  • Sydney, New South Wales, Australia Arcadis Full time

    About the RoleWe are seeking a skilled Digital Technology Specialist to join our team in Australia or the Philippines. As a Digital Technology Expert, you will be responsible for delivering high-quality technical support and services to our clients.Job DescriptionOur ideal candidate will have significant experience using ProjectWise Administrator for...


  • Sydney, New South Wales, Australia Sig Susquehanna Full time

    Susquehanna International Group (SIG) is a global quantitative trading firm that offers a unique opportunity to work in a dynamic environment where technology and innovation meet.We are seeking an IT Infrastructure Support Specialist to join our team in Sydney. As a key member of our infrastructure support team, you will be responsible for providing...


  • Sydney, New South Wales, Australia Capgemini Full time

    About the Role:Capgemini is seeking an experienced Technology Risk Lead to join our team. As a key member of our organization, you will play a critical role in identifying, assessing, and mitigating risks associated with technology implementation and operations.Key Responsibilities:Develop and implement risk management strategies to ensure alignment with...


  • Sydney, New South Wales, Australia Akuna Capital Full time

    About UsAkuna Capital is a leading financial institution with a strong presence in the post-trade technology space.Our team of experts works closely with traders, developers, and other cross-functional teams to deliver innovative solutions that meet the demands of high-frequency trading.We are looking for a talented Post Trade Technology Expert to join our...


  • Sydney, New South Wales, Australia Westpac Group Full time

    Job OverviewWe are seeking a highly skilled Technical Expert to join our team and play a significant part in the delivery of Westpac's next generation technology capabilities.About the RoleThis is a permanent role based in Sydney, and we offer flexible working arrangements to support your work-life balance. As a Technical Expert, you will provide technical...


  • Sydney, New South Wales, Australia Capgemini Full time

    Unlock the Power of SalesforceWe are seeking a skilled Salesforce Technology Expert to join our team at Capgemini. As a key member of our Digital Customer Experience (DCX) team, you will work alongside like-minded individuals to deliver thought-leading transformational solutions using the world's number one digital platform.A strong understanding of...


  • Sydney, New South Wales, Australia Standards Australia Full time

    About UsStandards Australia is a peak standards development organisation in Australia, with a mission to empower communities.We bring together experts to develop national and international standards, providing guidelines for products and services that promote the net benefit to the Australian community.About the RoleYou will work with Project Managers,...


  • Sydney, New South Wales, Australia Technology People Australia Full time

    Technology People Australia is offering an exciting opportunity for a Data Development Expert to join their team.The role can be based in either Melbourne or Sydney and offers a hybrid work model.A great rate is on offer for this position.To be successful in this role, candidates should have strong data development skills, experience with T-SQL, SSIS, and...


  • Sydney, New South Wales, Australia Whizdom Recruitment Full time

    **Job Title:** Senior Business Technology Solutions ExpertCompany Overview: Whizdom Recruitment is a leading recruitment agency that helps businesses find the best talent. Our team of experts has years of experience in placing top candidates in various industries.