Transformative Customer Service Specialist

7 days ago


Perth, Western Australia beBeeCustomerExperience Full time $90,000 - $110,000
Delivering Exceptional Customer Experiences

The role of a Personal Banker is to provide an exceptional experience by meeting customers' end-to-end banking needs.

You will value how it feels to make a difference in people's lives by:

  • Developing expert understanding of customers' current and future goals, designing solutions that meet their needs, objectives, and interests
  • Educating and supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings
  • Guiding customers through personalised lending solutions, exploring tailored personal loans and credit card options to help them achieve their goals
  • Embracing lifelong learning, bringing your brilliant mind and taking your career to the next level with on-the-job training and other learning opportunities
  • Building connections, supporting our customers, giving back, and making our communities a better place while having some fun along the way

This is a permanent, full-time position.

To succeed in this role, you'll consistently deliver exceptional customer service. You will have:

  • Proven ability to achieve sales results through solutions that truly meet customers' needs
  • Confidence to communicate with new and existing customers face to face and over the phone
  • Ability to quickly build relationships and rapport with customers and colleagues
  • Eagerness to understand and share what makes us different
  • Drive for collaboration, mateship is crucial for us to work together and achieve our goals

We operate on a shared revenue model based on 'profit-with-purpose', ensuring profits are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.

You'll be working for a certified social enterprise company contributing to community prosperity.



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