Senior Safety Operations Manager

4 days ago

Melbourne, Victoria, Australia Neuron Mobility Full time
Job Summary

We are seeking an experienced Senior Safety Operations Manager to join our team at Neuron Mobility. In this role, you will be responsible for managing a team of specialists and overseeing all safety matters within the Customer Service department.

About You
  • You have excellent negotiation skills and strong stakeholder management abilities.
  • You possess strong communication skills, including active listening, understanding, and clear articulation.
  • You have the ability to solve problems, alleviate conflicts, or de-escalate situations tactfully.
  • You can multitask, manage time, and competing priorities effectively.
  • You have a background in Customer Service, Psychology, or a similar field, which would be an advantage.
Key Responsibilities
  1. You will manage, execute, and enhance the existing incident management process covering all ride incidents related to Neuron's vehicles.
  2. You will de-escalate situations skillfully and suppress any situations from media/council escalation.
  3. You will manage, execute, and enhance the breach management system, including building processes, product automations, and optimisations.
  4. You will expertly manage safety user resolution and guide team members to understand concepts for application purposes.
  5. You will create and track overall safety metrics to identify gaps in safety processes and recommend improvements or drive process efficiencies to improve various workflows.
  6. You will independently troubleshoot and liaise with other internal departments to fix issues and improve efficiency in relation to the safety sub-function.
  7. You will follow company communications guidelines and procedures under minimal supervision.
  8. You will build expert and dynamic knowledge of Neuron's service.
  9. You will consistently work on process improvements and reporting updates to keep up with the company's fast-paced growth.
Requirements
  • You must have excellent negotiation skills.
  • You should possess strong stakeholder management skills.
  • You need strong communication skills, including active listening, understanding, and clear articulation.
  • You should be able to solve problems and alleviate conflicts or de-escalate situations tactfully.
  • You need to be able to multitask, manage time, and competing priorities effectively.
  • You must be able to work individually and as a team.
  • A background in Customer Service, Psychology, or a similar field would be an advantage.
Benefits

We offer a competitive salary ranging from $80,000 to $110,000 per year, depending on your experience.

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