Premier Night Operations Professional

1 week ago

Adelaide, South Australia beBeeNightOperationsManager Full time $80,000 - $128,000
Hotel Night Operations Manager

We are seeking an experienced and proactive Hotel Night Operations Manager to oversee the smooth operation of our hotel during overnight shifts.

This critical role assumes full responsibility for managing all aspects of hotel operations, including guest service, room assignments, and security measures.

Main Responsibilities:
  • Oversee the entire hotel operation during overnight shifts, ensuring that everything runs smoothly and efficiently.
  • Manage late arrivals, early departures, and guest inquiries with professionalism and a high level of customer satisfaction.
  • Ensure safety, security, and emergency procedures are followed at all times.
  • Conduct thorough audits and prepare detailed operational reports.
  • Lead the night team in maintaining premium service standards and resolving any issues promptly.
  • Monitor cleanliness and presentation of public areas overnight.
  • Liaise with other departments to ensure seamless continuity across shift changes.
  • Act as a Loyalty Ambassador, promoting membership programs and benefits.
  • Follow up on guest feedback and assist with responses to ensure satisfaction and retention.
Requirements:
  • Demonstrate exceptional guest service skills and uphold operational excellence.
  • Show a warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and their stories.
  • Demonstrate diplomatic and well-tempered behavior, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy.
  • Possess outstanding communication skills—both written and verbal.
  • Display strong cultural awareness and ability to work effectively within a diverse team.
  • Exhibit impeccable attention to detail and a proactive approach to problem-solving.
  • Hold a minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred).
  • Previous experience in Night Audit and/or Front Office Supervisor roles is preferred.
  • Demonstrate a high level of computer literacy; Excel and Opera Cloud experience is highly regarded.
  • Hold required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people.
  • Hold a current and valid Full AU Driver Licence, with confidence to drive both manual and automatic vehicles.
  • Hold full-time Australian working rights.

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