Hotel Service Manager

2 months ago


Gold Coast, Queensland, Australia Accor Full time
Accor Hotel Service Manager Job Description

We are seeking a highly motivated and experienced professional to join our team as a Hotel Service Manager. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Provide leadership and guidance to the Front Office team, ensuring high standards of service and quality.
  • Coordinate the workflow of the Front Office team to ensure efficient and effective service delivery.
  • Supervise and train Front Office staff to ensure they have the necessary skills and knowledge to provide exceptional service.
  • Assist guests with all enquiries and complaints, providing accurate information and resolving issues promptly.
  • Ensure accurate and timely completion of property-specific night audit procedures.
  • Conduct regular floor checks to ensure the Front Office area is clean and well-maintained.
  • Lead by example, demonstrating a passion for service and a commitment to excellence.
Requirements:
  • Proven leadership experience in a hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of Sihot PMS advantageous.
  • Previous experience in a Front Office hospitality role.
What We Offer:

We offer a competitive annual base salary range of $70,000 to $85,000, depending on experience and qualifications. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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