Car Wash and Detailing Business Operations Coordinator

5 days ago

Melbourne, Victoria, Australia beBeeAdministration Full time $46,460 - $81,961

Administrative Assistant

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We are seeking a highly organized and detail-oriented Administrative Assistant to support the smooth operation of our car wash and detailing business. As a key member of our team, you will be responsible for managing day-to-day office operations, providing exceptional customer service, and ensuring timely delivery of services.

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Key Responsibilities:

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  • Manage filing systems, data entry, and maintain office supplies">
  • Process and track customer bookings, appointments, and service requests">
  • Prepare reports on business performance, customer feedback, and service statistics">
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Customer Service Skills:

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  • Greet clients, address issues, and ensure satisfaction with services provided">
  • Handle customer complaints and resolve issues promptly and professionally">
  • Coordinate customer feedback and communicate any service changes or promotions">
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Inventory Management:

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  • Maintain and track inventory of cleaning supplies, detailing products, and equipment">
  • Order supplies as necessary, keeping within budget constraints and ensuring stock levels are sufficient for operations">
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Financial Support:

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  • Assist in processing payments, issuing invoices, and ensuring financial records are accurately kept">
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Staff Support:

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  • Assist with onboarding new employees and ensure all necessary training is provided for administrative tasks">
  • Communicate policies, procedures, and expectations to staff members">
  • Help coordinate staff schedules, ensuring proper coverage and efficiency">
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Requirements:

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  • Proven experience in office management, administration, or a similar role">
  • Strong organisational and multitasking skills">
  • Excellent communication and interpersonal abilities">
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment (phones, copiers, etc.)">
  • Ability to handle sensitive information and maintain confidentiality">
  • Experience in customer service, ideally in a service-oriented business. Knowledge of inventory management is a plus">
  • Ability to work independently and as part of a team">
  • Prior experience in the car wash or detailing industry is a bonus">
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Working Conditions:

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  • Full-time, Part-time, Casual position available">
  • $46,460.00 - $81,961.02 per year salary range">
  • Employee discount">
  • Professional development assistance">
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About Us:

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We are a leading provider of car wash and detailing services, committed to delivering exceptional customer experiences. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application.

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