Customer Activation Manager
1 month ago
The Customer Activation Manager is a key position within Workskil Australia Ltd, responsible for designing and implementing innovative work experience activities that enhance the employability of our customers. Reporting to the Deputy State Manager, this role requires collaboration with various stakeholders to establish and manage a range of activities that meet our customers' annual activity requirements and build their capability and motivation.
The successful candidate will oversee the delivery of ongoing work experience activities, taking into account the local labour market and skills in demand. This involves conducting WH&S risk assessments, liaising with our Central Legal team to provide instructions and recommendations, and negotiating payment arrangements and budgets. The Customer Activation Manager will work closely with Regional Account Manager and Site Staff to ensure they have up-to-date knowledge of current activity options and develop strategies to achieve mutually beneficial outcomes.
About YouTo be successful in this role, you will need to demonstrate:
- High-level interpersonal skills;
- Ability to work effectively with a culturally diverse range of clients, employers, and staff;
- Up-to-date knowledge of the labour market, suitable local employers, and trends in employment relevant to Workskil Australia's caseload;
- Liaising extensively with various stakeholders to establish a range of activities to enable Workskil Australia's customers to meet their annual activity requirements or build capability and motivation;
- Experience in creating employment pathway opportunities;
- Ability to read reports and use data to identify performance and compliance issues;
- Strong skills in data entry, ability to use the Microsoft Office suite, and ability to type (minimum 30 words per minute); and
- Ability to read, interpret, and apply corporate and operational policy and procedure work within a quality management system.
You will also be required to:
- Hold a current driver's licence;
- Have a good understanding of WHS practices;
- Have a minimum of one year's experience in a management role;
- Have a minimum of two years' experience in Employment Services;
- Hold a minimum Certificate IV in Employment Services or Career Development and have completed three WHS Modules from Certificate IV in WHS.
Workskil Australia Ltd is a national not-for-profit and charitable organisation, with almost 40 years of supporting Australians to achieve sustained economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team. In return for your valued contribution, we will support your ongoing career development and offer a friendly, supportive, and innovative environment for you to thrive.
We work hard every day to:
- Work with our customers to secure great long-term job opportunities;
- Meet the labour needs of business and industry through quality recruitment services at no cost;
- Assist businesses with diversifying their workforce;
- Provide specialist employment and community services to people seeking work, including those with mental illness, injury, or disability and Indigenous Australians;
- Deliver work experience projects to the community.
Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all our customers is our key point of difference.
RemunerationA competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia Ltd is a public benevolent institution, we can also offer a portion of the salary through tax-effective salary packaging.
You'll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full-time employee in addition to the ability to salary sacrifice. This challenging role will be a well-sought-after opportunity, so we encourage you to submit your application at your earliest convenience.
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Customer Activation Manager
1 month ago
Geraldton, Australia Workskil Australia Ltd Full timeAbout the RoleThe Customer Activation Manager is responsible for designing and implementing innovative work experience activities that enhance the employability of Workskil Australia customers. Reporting to the Deputy State Manager, this role involves partnering with stakeholders to establish and manage activities that meet customer needs and build...
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Geraldton, Australia Workskil Australia Ltd Full timeAbout the RoleThe Customer Activation Manager is responsible for designing and implementing innovative work experience activities that enhance the employability of Workskil Australia customers. Reporting to the Deputy State Manager, this role involves partnering with stakeholders to establish and manage activities that meet customer needs and build...
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Geraldton, Australia Workskil Australia Ltd Full timeAbout the RoleThe Customer Activation Manager is responsible for designing and implementing innovative work experience activities that enhance the employability of Workskil Australia customers. Reporting to the Deputy State Manager, this role involves partnering with stakeholders to establish and manage activities that meet customer needs and build...
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