Retail Customer Service Representative

3 weeks ago


Geraldton, Australia Australia Post Full time
About the Role

We're seeking a talented Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and helping Australians service their own businesses.

Key Responsibilities
  • Provide exceptional customer service and sales support to our customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance
What We Offer
  • A competitive hourly rate, with opportunities for career progression
  • Extensive, supportive full-time training for 6 weeks, Monday to Friday, 8:45 am - 5:06 pm
  • A casual position with a mix of scheduled and unscheduled shifts, Monday to Friday, between 8:45 a.m. and 5:06 p.m.
About You

We're looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You'll need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

Why Work with Us?
  • We invest in our people, encouraging growth through our values of trust, inclusivity, empowerment, and safety
  • We're committed to creating a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • We invest in your personal wellbeing, recognising and rewarding you for your contribution to our success with Post Perks and more


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