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Cairns Click and Collect Specialist

4 weeks ago


Cairns City, Queensland, Australia 4WD SUPACENTRE Full time
Job Title: Click & Collect Service Representative - Cairns

Join 4WD Supacentre, a leading omni-channel retailer, as a Click & Collect Service Representative in our Cairns store. As a key member of our team, you will be responsible for delivering exceptional customer experiences while generating sales.

Key Responsibilities:
  • Operations: Ensure the counter and click and collect queues are clean and tidy at all times, provide priority support to customers, and adhere to customer ID requirements.
  • Customer Service: Coordinate and call customers to pick up small items from the front counter and large products from the warehouse, initiate upsell initiatives, and maintain a strong understanding of product offerings.
  • Order Management: Effectively manage and coordinate part order pick-ups and collections notices, contact customers for short audits, and complete daily audits of click and collect orders.
  • Warehouse Support: Support warehouse operations for click and collect order pick-ups, ensure the effective and safe operation of click and collect practices, and maintain a clean and organized workspace.
Requirements:
  • Available to work a Wednesday to Sunday roster or a Friday to Tuesday roster.
  • Proven experience managing click and collect orders from start to finish.
  • High level of customer satisfaction.
  • Previous retail experience with a high energy sales focus.
  • Excellent interpersonal skills and a customer-centric approach.
  • Ability to grasp and learn new product SKUs, POS, and other systems.
  • Knowledge of 12v systems is highly regarded.

Interested in this opportunity? Please indicate your preference and summarize your experience that supports the requirements of the role. Apply now to join our team at 4WD Supacentre, a family-operated business passionate about the outdoors and lifestyle products.