Claims Advisor

3 weeks ago

Sydney, New South Wales, Australia Suncorp Group Full time
Job Title: Claims Advisor

We are seeking a skilled Claims Advisor to join our team in Adelaide. As a Claims Advisor, you will play a critical role in delivering exceptional customer service while driving positive commercial outcomes.

Key Responsibilities:
  • Deliver outstanding customer service to enhance client satisfaction.
  • Manage a diverse portfolio of claims, striving for timely resolutions that yield optimal outcomes.
  • Oversee the management and negotiation of pre-proceedings and litigated claims, ensuring effective communication with claimants and solicitors via phone, correspondence, and attendance at settlement conferences or hearings.
  • Implement comprehensive strategies for individual claims to minimise both duration and costs.
  • Continuously evaluate the quantum and estimates of claims based on available evidence and procedural requirements.
  • Operate within the designated Delegation of Authority framework.
  • Collaborate effectively with Injury Management and Technical Advisors to ensure comprehensive support.
  • Engage with relevant internal departments (e.g., Fraud and Investigations, Sharing & Recoveries, Resolution Services) to develop and execute action plans for file direction.
Requirements:
  • Prior experience in CTP or workers' compensation is highly valued.
  • A genuine ability to demonstrate compassion and empathy for customers is essential.
  • Experience in claims management is a significant advantage, along with any background in Allied Health or legal fields.
  • Excellent verbal communication skills are a must—this includes listening actively, building rapport, and clearly conveying complex information while negotiating with claimants, third-party providers, external organizations, and internal teams.
  • Strong administrative and writing skills are important for effectively managing all aspects of each claim within the guidelines of SA State legislation.
  • A strong commitment to integrity and a passion for exceeding customer expectations are key to our success.
What We Offer:
  • Work from our Adelaide office as well as from the comfort of your own home with our hybrid working arrangements.
  • Exclusive offers on more than 400 of Australia's largest retailers including Myer, David Jones, Coles and Woolworths as well as discounts across our brands.
  • A range of flexible working and leave options, including industry leading 20 weeks paid parental leave, unlimited paid emergency response leave, and military service leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
Our Culture:

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

  • Claims Advisor

    3 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Job Title: Claims AdvisorWe are seeking a skilled Claims Advisor to join our team in Adelaide. As a Claims Advisor, you will play a crucial role in delivering exceptional customer service while driving positive commercial outcomes.Key Responsibilities:Deliver outstanding customer service to enhance client satisfaction.Manage a diverse portfolio of claims,...

  • Claims Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Job Title: Claims AdvisorWe are seeking a skilled Claims Advisor to join our team in Adelaide. As a Claims Advisor, you will play a critical role in delivering exceptional customer service while driving positive commercial outcomes.Key Responsibilities:Deliver outstanding customer service to enhance client satisfaction.Manage a diverse portfolio of claims,...

  • Senior Claims Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Senior Claims AdvisorAbout the Role:We are seeking an experienced Senior Claims Advisor to join our Global Claims Technical & Operations team in Sydney. As a Senior Claims Advisor, you will be responsible for handling specialist financial lines claims, providing high-quality technical advice and support to clients, and driving the settlement negotiation...

  • Claims Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    About the RoleWe are seeking a highly skilled and compassionate Claims Advisor to join our Sydney team at Suncorp Group. As a Claims Advisor, you will play a pivotal role in providing exceptional customer service and driving positive outcomes for our customers.Key ResponsibilitiesComprehensive Assessment: Obtain and review medical, financial, investigative,...

  • Senior Claims Advisor

    1 week ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Senior Claims Advisor Opportunity at MarshMarsh is seeking a highly skilled Senior Claims Advisor to join our Financial Lines team in Sydney. As a key member of our team, you will be responsible for managing claims under D&O, Professional Indemnity, and other financial lines classes of business.Key Responsibilities:Provide high-level expertise and manage...

  • Senior Claims Advisor

    1 month ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThe Department of Education is seeking a skilled Senior Claims Advisor to join our team. As a Senior Claims Advisor, you will be responsible for delivering claims management services for complex and medium-risk cases in accordance with Workers Compensation Legislation.Key ResponsibilitiesDevelop and implement claims management strategies to...

  • Senior Claims Advisor

    3 weeks ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Senior Claims Advisor OpportunityMarsh is seeking a highly skilled Senior Claims Advisor to join our Financial Lines team in Sydney. As a key member of our team, you will be responsible for managing claims under D&O, Professional Indemnity, and other financial lines classes of business.Key Responsibilities:Provide high-level expertise and manage claims to...

  • Claims Advisor

    1 week ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    Job Title: Claims AdvisorAs a Claims Advisor at Vero Insurance, you will play a critical role in managing a portfolio of Personal Injury Claims, ensuring that injured workers receive their correct entitlements. Your exceptional communication and time management skills will enable you to effectively manage all aspects of each claim while adhering to the...

  • Senior Claims Advisor

    1 month ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Senior Claims Advisor OpportunityMarsh is seeking a highly skilled Senior Claims Advisor to join our Financial Lines team in Sydney. As a key member of our team, you will be responsible for managing claims under D&O, Professional Indemnity, and other financial lines classes of business.Key Responsibilities:Provide high-level expertise and manage claims to...

  • Senior Claims Advisor

    2 weeks ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Senior Claims Advisor OpportunityMarsh is seeking a highly skilled Senior Claims Advisor to join our Financial Lines team in Sydney. As a key member of our team, you will be responsible for managing claims under D&O, Professional Indemnity, and other financial lines classes of business.Key Responsibilities:Provide high-level expertise and manage claims to...

  • Senior Claims Advisor

    4 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThe Department of Education is seeking a Senior Claims Advisor to join their team. As a Senior Claims Advisor, you will be responsible for delivering claims management services for complex and medium-risk cases in accordance with Workers Compensation Legislation.Key ResponsibilitiesDeliver claims management services for complex and medium-risk...

  • Senior Claims Advisor

    4 weeks ago

    Sydney, New South Wales, Australia Marsh & McLennan Companies Full time

    About the RoleWe are seeking a highly skilled Senior Claims Advisor to join our Financial Lines team in Sydney. As a key member of our team, you will be responsible for managing claims under D&O, Professional Indemnity, and other financial lines classes of business.Key ResponsibilitiesProvide high-level expertise and manage claims to determine coverageServe...

  • Claims Advisor

    1 week ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Claims Advisor to join our dynamic QLD & NSW based teams. As a member of our team, you will be responsible for managing a portfolio of claims from lodgement to resolution, assessing claims for reasonable and appropriate treatment and rehabilitation needs, and investigating claims and...

  • Senior Claims Advisor

    1 week ago

    Sydney, New South Wales, Australia Marsh Pty Ltd Full time

    Job Title: Senior Claims AdvisorMarsh is seeking a highly skilled Senior Claims Advisor to join our Global Claims Technical & Operations team in Sydney. As a key member of our team, you will be responsible for handling specialist financial lines claims and providing high-quality technical advice and support to clients and brokers.Key Responsibilities:Handle...

  • Claims Advisor

    3 weeks ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    About the RoleWe are seeking a skilled Claims Advisor to join our dynamic QLD & NSW based teams. As a member of our team, you will be responsible for managing a portfolio of claims from lodgement to resolution, assessing claims for reasonable and appropriate treatment and rehabilitation needs, and investigating claims and interpreting medical documents with...

  • Claims Advisor

    2 days ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Job Title: Claims AdvisorAbout the Role:We are seeking a skilled Claims Advisor to join our team at Suncorp Group. As a Claims Advisor, you will play a crucial role in providing exceptional customer service and driving positive outcomes for our customers.Key Responsibilities:Comprehensive Assessment: You will obtain and meticulously review medical,...

  • Senior Claims Advisor

    5 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThe Department of Education is seeking a skilled Senior Claims Advisor to join our team. As a key member of our claims management team, you will be responsible for delivering claims management services for complex and medium-risk cases in accordance with Workers Compensation Legislation. Your sound decision-making skills and ability to work...

  • Senior Claims Advisor

    1 day ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleThe Department of Education is seeking a skilled Claims Management Specialist to join their team. As a Senior Claims Advisor, you will be responsible for delivering claims management services for complex and medium-risk cases in accordance with Workers Compensation Legislation.You will make soundly based decisions regarding claims management...

  • Technical Claims Advisor

    1 week ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleThe Technical Claims Advisor will provide technical claims management advice and collaborate with other specialists to ensure prompt and compliant claims finalization procedures are monitored and adhered to.Key ResponsibilitiesWork with other Technical Specialists and managers to ensure effective claims management and advocate for the use of...

  • Claims Advisor

    1 day ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Make a Meaningful Impact as a Claims AdvisorSuncorp Group is seeking a dedicated Claims Advisor to join our Sydney team on a Permanent Full-Time basis. As a Claims Advisor, you will play a pivotal role in supporting our customers during their most challenging times and helping them rebuild their lives.Key Responsibilities:Comprehensive Assessment: Obtain and...