Customer Service Specialist

14 hours ago

Sydney, New South Wales, Australia beBeeService Full time $42,000 - $72,000
Customer Service Specialist Role

As a key member of our customer service team, you will be responsible for managing assigned customers, ensuring a superior level of customer service, and promoting new products/services to existing clients.

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Consultant. The ideal candidate will have excellent communication skills, be able to work well in a team environment, and possess a strong understanding of customer service principles.

Key Responsibilities:
  • Proactively manage assigned customers to ensure their needs are met and exceeded.
  • Deliver exceptional customer service to facilitate client access to our services.
  • Promptly answer phone calls to all clients and manage appointments in line with our procedures.
  • Provide outstanding customer service and liaison to key stakeholders.
  • Actively promote new products and services to assigned existing clients.
Qualifications:
  • A minimum of 2 years' experience in an inbound/outbound phone-based customer service role, preferably in the medical or insurance industry.
  • Highly organized with excellent attention to detail and problem-solving skills.
  • Strong office software skills, proficiency in Microsoft Office, and accurate data entry and typing skills.
  • A proven ability to work within a team environment and provide excellent customer service.
  • Knowledge of medical terminology, workers compensation, personal injury, processes/legislation, medicolegal, and/or life insurance industry experience is desirable but not essential.

We offer a supportive and inclusive work environment, opportunities for career growth and development, and a competitive remuneration package. If you are a motivated and customer-focused individual looking for a new challenge, please consider applying.

This is a fantastic opportunity to develop your customer service skills and contribute to the success of our business. We are committed to providing ongoing training and support to ensure our team members have the tools they need to excel in their roles.

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