Customer Service Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $80,000

As a customer service specialist, you will play a pivotal role in delivering exceptional customer experiences.

Key Responsibilities:
  • Manage customer repair requests with precision and timeliness, ensuring high-quality results.
  • Accurately record faulty products and collaborate with suppliers to maintain accurate records.
  • Provide proactive customer support by keeping customers informed of repair status and ensuring prompt resolution.
  • Assist with administrative duties such as processing invoices, claims, and reconciliations, while maintaining accurate financial records.
Requirements:
  • Prior experience in a customer-facing retail environment or the ability to work effectively in one.
  • Strong communication and interpersonal skills, coupled with excellent problem-solving abilities.
  • Ability to think critically and manage workload efficiently, with strong organisational and prioritisation skills.
  • Familiarity with Australian Consumer Law is desirable.
What We Offer:
  • A competitive benefits package, including generous staff discounts.
  • Opportunities for career advancement and professional growth within a supportive network.
  • A positive and flexible work environment where outstanding performance is recognised and rewarded.

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