Threat Strategy Manager

1 month ago

Sydney, New South Wales, Australia Proofpoint Full time
About the Role

We are seeking a highly skilled Threat Strategy Manager to join our team at Proofpoint. As a Threat Strategy Manager, you will work closely with our customers to help them realize the full value of our products and services, ultimately maximizing renewals and add-on transactions.

Key Responsibilities
  • Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
  • Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
  • Develop deep understanding of customer's business and operational needs
  • Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management
  • Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions
  • Provide proactive recommendations that protect our customer's information assets, leveraging the Proofpoint product suite
  • Identify and prioritize short term and long-term goals
  • Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
  • Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
  • Monitors levels customer satisfaction and escalates customer concerns as necessary
  • Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
  • Uses independent judgment within broad parameters
  • Designs and implements solutions to complex problems with minimum supervision
  • Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
Requirements
  • 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
  • Managed security or consultancy experience is required
  • Knowledge of data communication concepts and technologies, specifically email and networking
  • Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
  • Working knowledge of Windows, Active Directory, and Microsoft Exchange
  • A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
  • Ability to effectively work in a team environment as well as independently
  • Must be proactive and have outstanding verbal and written communication skills
  • The successful candidate will have relevant experience with Proofpoint products and understand threat protection
  • A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awareness
  • Proactive, self-starter driven by setting and achieving goals
  • Background in security, especially around threat actor tactics, techniques, and procedures
Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

#LI-PC1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

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