Threat Strategy Manager

3 weeks ago


Sydney, New South Wales, Australia Proofpoint Full time

At Proofpoint, we're committed to protecting people and their data from cyber threats. As a Threat Strategy Manager, you'll work with our customers to maximize the value of our products and services, ultimately driving renewals and add-on transactions.

This is a technical role that demands interaction with senior-level executives and technical staff within the traditional IT and Security organization. You'll provide ongoing and proactive technical leadership and support to our strategic customers, serving as an internal advocate and responding to customer escalations.

Key responsibilities include:

  • Managing and monitoring support interactions
  • Meeting regularly with clients to review support interactions, system status, and key issues
  • Developing a deep understanding of customer business and operational needs
  • Maintaining deep practical technical knowledge of Proofpoint's integration within the customer's environment
  • Developing and overseeing a comprehensive strategy to meet complex customer requirements
  • Providing proactive recommendations to protect customer information assets
  • Identifying and prioritizing short-term and long-term goals
  • Planning and leading process improvement initiatives

As a Threat Strategy Manager, you'll be responsible for scheduling your own time and completing multiple tasks within a varying environment of changing constraints. You'll use independent judgment within broad parameters and design and implement solutions to complex problems with minimum supervision.

We're looking for a candidate with 3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas. Managed security or consultancy experience is required, as well as knowledge of data communication concepts and technologies, specifically email and networking.

We're a customer-focused and driven-to-win organization with leading-edge products and a diverse, multinational company with opportunities in all functions. Apply today and explore your future at Proofpoint.



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